Senior IT Service Delivery Manager – ITIL

Over deze functie

**Responsibilities**

* Manage the quality, performance, and continuous improvement of IT services within a complex and business-critical environment.
* Act as the central point of contact between business units, internal application teams, and external technology vendors.
* Ensure that agreed SLAs and OLAs are consistently met to maintain high application availability.
* Identify and address risks, structural deficiencies, and problems through proactive service monitoring and operational management.
* Lead complex service management escalations by managing diverse stakeholders and technical complexities.
* Facilitate consensus building across business and IT teams to align service delivery with operational requirements.

**Offer**

* **Start date:** 01/01/2027
* **Duration:** Until 31/12/2029
* **Work regime:** Full-time
* **Location:** Brussels
* **Working model:** Onsite (up to 5 days per week)
* **Contract:** open to both permanent employees and freelancers