Senior IT Professional – Medical Devices

About this role

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The Senior IT Professional – Medical Devices is responsible for coordinating the technology lifecycle and operational support of medical devices across Primary Care clinics. This role serves as a central technology point of coordination across clinic teams, enterprise IT, security, infrastructure teams, and external vendors to ensure medical devices are implemented, maintained, supported, upgraded, and remediated effectively.The Senior IT Professional – Medical Devices is responsible for coordinating the technology lifecycle and operational support of medical devices across Primary Care clinics. This role serves as a central technology point of coordination across clinic teams, enterprise IT, security, infrastructure teams, and external vendors to ensure medical devices are implemented, maintained, supported, upgraded, and remediated effectively.The position provides end-to-end coordination for medical device installations, upgrades, troubleshooting, and technology-related issues, with a strong focus on minimizing disruption to providers and clinical staff. The role also drives medical-device technology compliance and risk remediation activities, including timely resolution of VITs, IOPs, vulnerabilities, lifecycle risks, and other identified compliance gaps.

Key Responsibilities
Medical Device Operations & Support

• Serve as a senior technology point of coordination for medical devices deployed across Primary Care clinics.

• Coordinate new device installations, replacements, upgrades, configuration changes, and technology refresh activities across clinics, vendors, and enterprise technology teams.

• Lead troubleshooting and resolution of complex medical-device issues impacting providers and clinical staff, bringing together the appropriate teams to drive issues through resolution.

• Coordinate with device manufacturers and third-party vendors for technical support, maintenance, upgrades, and escalations.

• Ensure implementation and support activities are planned to minimize disruption to clinic operations and patient care.

Internal medical-device requirements specifically call for documented operational and maintenance processes, certification where software or drivers are installed, setup/configuration documentation, functional testing, and evaluation of major firmware or software releases.
Cross-Enterprise Coordination

• Act as the connective point across clinic operations, infrastructure, network, security, endpoint technology, application teams, procurement, vendors, and other enterprise partners.

• Establish clear ownership and drive cross-functional activities where resolution requires multiple technology or business teams.

• Facilitate technical discussions, escalate blockers, and ensure issues do not stall because ownership spans organizational boundaries.

• Maintain visibility of open device-related issues, dependencies, risks, and upcoming activities.

Security, Compliance & Risk Remediation

• Partner with Enterprise Information Protection and other risk/compliance teams to ensure medical devices remain aligned with enterprise security and technology requirements.

• Drive medical-device VITs, IOPs, vulnerabilities, and compliance findings toward remediation and timely closure by coordinating accountable teams, vendors, evidence, and remediation activities.

• Track remediation commitments, escalate aging or blocked items, and ensure appropriate documentation is maintained.

• Coordinate response to device lifecycle risks, including vulnerabilities, unsupported software/firmware, manufacturer end-of-support, and required upgrades or replacements.

This is particularly important because medical devices are subject to asset-tracking, change-management, vulnerability-management, and lifecycle requirements, including identification and remediation of devices that are no longer manufacturer-supported.

For context, internal risk guidance defines VITs primarily around individual technology vulnerabilities, while IOPs address broader process or technology gaps and issues requiring more complex coordination. A VIT can also transition to an IOP when the issue is systemic or cannot be resolved by one team without significant coordination.
Medical Device Lifecycle Management

• Support medical devices throughout their lifecycle, from implementation and deployment through maintenance, upgrades, remediation, replacement, and retirement.

• Maintain awareness of the medical-device technology landscape across supported clinics, including ownership, connectivity, support status, and key dependencies.

• Coordinate major firmware, software, and configuration changes with appropriate vendor and enterprise teams.

• Proactively identify aging, unsupported, or higher-risk technology and coordinate remediation plans before clinical operations are impacted.

The internal standard requires clear technical and business ownership within asset tracking and specifically addresses significant device updates/configuration changes and unsupported devices as lifecycle risks.

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Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Healthcare Technology, or related field, or equivalent professional experience.

• Significant experience supporting complex enterprise technology environments.

• Demonstrated experience coordinating work across multiple technology teams, business stakeholders, and external vendors.

• Strong problem-solving and incident-resolution skills with the ability to drive complex issues from identification through closure.

• Experience with technology risk, vulnerability remediation, compliance, change management, or IT governance processes.

• Strong project coordination and organizational skills with the ability to manage multiple concurrent priorities.

• Excellent written and verbal communication skills, including the ability to communicate…