Senior IT Operations & Service Delivery Manager

Over deze functie

Robert Half is currently recruiting a **Senior IT Operations & Service Delivery Manager** (f/m/x) - **Antwerp**

Our client is a well-established international organization with a strong footprint across Europe and a clear focus on innovation, operational excellence, and digital transformation.

**The scope of responsibilities for this job as a** **Senior IT Operations & Service Delivery Manager** **(f/m/x) include:**

* You lead the Autonomous Operations & Service Delivery function across multiple European locations, with accountability for service performance, resilience, quality, and continuous improvement.
* You define and execute the tower strategy and roadmap, aligning operational priorities, investments, and transformation initiatives with business and IT objectives.
* You oversee end-to-end IT service delivery across service management, AIOps, observability, cloud and infrastructure operations, network operations, digital workplace, automation, and release governance.
* You drive the evolution from reactive support toward predictive, AI-assisted, and self-healing operations through observability, orchestration, and intelligent automation.
* You manage major operational events, executive communications, and cross-functional coordination to ensure fast resolution and clear business-impact awareness.
* You lead internal teams and external providers in a multi-supplier ecosystem, creating strong governance, accountability, and service excellence across the full IT landscape.
* You own budget oversight, vendor performance, operational risk, resilience planning, and service continuity to deliver measurable business outcomes.

**What does the company offer?**

* A senior leadership role with broad scope and visibility across a dynamic European organization.
* The opportunity to shape and modernize IT operations through automation, AI-assisted service delivery, and service excellence initiatives.
* A strategic position with influence across technology, business stakeholders, and external partner ecosystems.
* Responsibility for leading talented teams and driving meaningful operational and cultural transformation.
* An international environment focused on innovation, resilience, and continuous improvement.
* An attractive compensation package in line with the seniority and impact of the role.

Are you interested in this challenging position as a **Senior IT Operations & Service Delivery Manager** (f/m/x)? Or would you like to have more information? Apply today and we will get back to you as soon as possible.