Senior Implementation Project Manager

About this role

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

Job Description
We are seeking an experienced and highly motivated SeniorImplementation Project Manager to lead the implementation of our TigerConnect solutions for clinical workflow optimization. The Senior Implementation Project Manager is integral to the Customer organization’s PMO team providing exceptional administrator and implementation expertise.
Working in a complex and dynamic environment, this experienced professional will be responsible for TigerConnect software implementation, training, maintenance, and system enhancements to deliver the platform to our customers successfully. You will also be responsible for the successful execution of the project from initiation to closure, including guiding the customer’s change management, ensuring that the project is delivered on time and within scope and budget. You will also manage stakeholders, identify and mitigate project risks, and ensure that customer value and ROI are achieved.
The Senior Project Manager possesses business acumen and sophisticated analytic thinking, advanced knowledge of TigerConnect’s capabilities/integrations, and a demonstrated ability to work collaboratively with team members at all levels, including executive leadership. You will be a champion of Project Managment process and seek opportunities to improve the PMO and interdepartmental collaboration for enhanced project and product output.
What You’ll Be Doing:

• Implement the TigerConnect solutions and products by leading the initial software build; this will include:

• Identify and mitigate project risks and develop contingency plans as needed

• Establish and maintain effective communication channels with project stakeholders, including status reporting and escalation of issues

• Provide leadership and direction to project team members, including managing resources, providing guidance and feedback, and promoting teamwork and collaboration

• Conduct lessons learned at Project Closure and identify opportunities for process improvement inside and outside the PMO

• Collaborate with cross-functional teams, including product management, engineering, solution design, and clinical teams, to ensure alignment and successful delivery of the project

• Execute Organizational Change Management Plans with customer analysis on user training, managing clinical and administrative users, and support customer onboarding

• Generate custom reports regarding project status, budget, metrics, and resource allocation producing critical insights for executive and leadership reporting and decision-making

• Actively lead conversations regarding use cases and capabilities and solicit user feedback and suggestions throughout the implementation

• Provide professional level customer service to executive leadership and key stakeholders with applicable metrics on business objectives while continually improving reporting models to achieve strategic decisions

• Ensure adherence to project management best practices, including risk management, change management, TigerConnect workflow implementation standards, and quality assurance

• Identify and mitigate project risks and develop contingency plans as needed

• Establish and maintain effective communication channels with project stakeholders, including status reporting and escalation of issues

• Provide leadership and direction to project team members, including managing resources, providing guidance and feedback, and promoting teamwork and collaboration

• Conduct lessons learned at Project Closure and identify opportunities for process improvement inside and outside the PMO

What You Bring:

• 12+ years of comparable project management experience plus demonstrated success in enterprise project management, preferably in a healthcare or SaaS environment

• Expert knowledge of project management methodologies and tools with demonstrated proficiency with project planning, research, and analysis

• Understanding of systems, development methodologies, solution architecture, systems administration, and tools and processes that support business systems

• Experience establishing and delivering proper/formal Organizational Change Management, education, and training as a part of delivering projects

• Demonstrated ability to create engaging, cogent, succinct, and well-edited presentations and deliver communications to stakeholders, including executive leadership

• Project management certification (e.g., PMP, CSM, etc.) preferred

• Exceptional customer relationship skills – proven ability to collaborate and communicate with both technical and non-technical personnel

• Strong critical thinking skills to evaluate alternatives and present solutions consistent with business objectives

• Ability to communicate technical information to non-technical audiences

• Self-starter who is accountable, dependable, and a team player

• Ability to work in a fast-paced environment, maintaining flexibility and performing at a high level when faced with time constraints

• Passion, integrity, high energy, and a sense of humor will…