Senior Implementation Manager

About this role

<h2>Alloy is where you belong!</h2> <p><span style="font-weight: 400;">Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.</span></p> <p><span style="font-weight: 400;">Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of <a class="c-link" href="https://www.inc.com/profile/alloy" target="_blank" data-stringify-link="https://www.inc.com/profile/alloy" data-sk="tooltip_parent">Inc. Magazine’s Best Workplaces</a>, <a class="c-link" href="https://www.forbes.com/companies/alloy/?list=americas-best-startup-employers&sh=55c076453c61" target="_blank" data-stringify-link="https://www.forbes.com/companies/alloy/?list=americas-best-startup-employers&sh=55c076453c61" data-sk="tooltip_parent">Forbes America’s Best Startup Employers</a>, <a class="c-link" href="https://www.americanbanker.com/list/best-places-to-work-in-fintech" target="_blank" data-stringify-link="https://www.americanbanker.com/list/best-places-to-work-in-fintech" data-sk="tooltip_parent">Best Fintech to Work for by American Banker</a>, year after year.</span></p> <p><span style="font-weight: 400;">Check out our investors and read more about us <a class="c-link" href="https://www.alloy.com/about" target="_blank" data-stringify-link="https://www.alloy.com/about" data-sk="tooltip_parent">here</a>.</span></p> <h2>About the team</h2> <p>Implementation Managers (IMs) are the owners and leads of client implementations at Alloy. Acting as the primary point of contact from Sales handoff through go-live, IMs combine rigorous project management with a consultative approach to guide financial institutions, banks, and fintechs of all segments (enterprise, mid-market, etc) through one of the most critical phases of their lifecycle with Alloy.</p> <p>Our implementations are complex. Average timelines run 6–12 months, with enterprise and multi-phase engagements running longer. Clients are sophisticated, stakes are high, and the technical surface area is broad. Success in this role requires the ability to bring clarity and structure to ambiguous situations, earn trust with senior stakeholders, and keep multiple workstreams moving simultaneously, without losing sight of the bigger picture.</p> <p>This role sits within the Technical Solutions organization and works closely with Solutions Architects, Account Executives, Customer Success Managers, Technical Account Managers, and Product & Engineering.</p> <p>Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three times a week.</p> <h2>What you'll be doing</h2> <ul> <li>Own client implementations end-to-end, driving clients to successful, on-time go-live across an average 4–12 month engagement cycle</li> <li>Build and maintain tailored project plans, keeping all stakeholders aligned on timelines, milestones, risks, and next steps</li> <li>Lead all client-facing touchpoints (meetings, email, Slack) with clear agendas, proactive communication, and consistent follow-through</li> <li>Partner with Solutions Architects to translate client use cases into best-practice implementations, taking on tactical work as appropriate</li> <li>Bring executive presence to senior client stakeholders, leading consultative discussions and pushing back on scope or requests that aren't in the client's best interest</li> <li>Serve as the internal orchestrator across Solutions Architecture, Support, Customer Success, and Product & Engineering, sequencing workstreams and resolving conflicts before they surface</li> <li>Conduct thorough discovery during Sales handoff to validate requirements and identify risks early</li> <li>Proactively assess and communicate project health, escalating risks to the right internal stakeholder with a clear recommended path forward</li> <li>Maintain working knowledge of Alloy's platform to provide clients with product guidance and data provider enablement</li> <li>Keep project records current and accurate across Rocketlane and Salesforce</li> <li>Continuously identify opportunities to improve the implementation process and contribute to internal and client-facing documentation</li> </ul> <p><strong>What it means to be successful in this role</strong></p> <ul> <li>Time-to-Value (TTV): how quickly clients reach go-live</li> <li>Achievement of Outcomes: whether clients are genuinely receiving value from their program</li> <li>Adherence to Project Milestones and Mutual Implementation Plans: consistency in tracking to forecasted timelines</li> </ul> <h2>Who we’re looking for</h2> <p>The ideal candidate has a track record of leading complex, long-cycle implementations – including at the enterprise level – bringing the structured project management discipline to keep things moving and the consultative instincts to build genuine trust with…