Senior Implementation Manager

About this role

<p><span style="font-size: 12pt;"><strong>Dealpath is looking for a self-motivated Senior Implementation Manager to join our growing team in San Francisco!</strong></span></p> <p><span style="font-size: 12pt;">As a Senior Implementation Manager, you will own end-to-end SaaS implementations for some of the most sophisticated commercial real estate investors in the world, partnering with customers to configure Dealpath accounts, establish industry best practices, and continuously improve the implementation experience. If you are a self-motivated problem-solver who thrives in a fast-paced environment and finds satisfaction in helping customers succeed, we would love to hear from you.</span></p> <h3><span style="font-size: 12pt;"><strong>You're excited about this opportunity because you’ll:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Efficiently lead 5-6 concurrent Dealpath SaaS implementations for commercial real estate investors, ensuring customers are set up with product and industry best practices</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Improve existing implementation processes to increase speed, efficiency, and customer satisfaction</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Actively identify expansion and growth opportunities within accounts post-implementation</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work cross-functionally with Dealpath's product and sales teams to relay customer feedback and resolve escalations</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>We are excited that you are:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A self-motivated team player, ready to embrace a fast paced, high-growth environment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Product-focused; you enjoy and feel challenged mastering new software</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Qualifications:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor’s degree or higher</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">5-8 years of proven ability to manage end-to-end software implementations, including discovery, complex configurations, and data imports.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience in commercial real estate, proptech, or financial services</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong knowledge and proficiency in Excel / Google Sheets</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">High attention to detail and accuracy</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated ability to think strategically, manage ambiguity and apply problem-solving skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent verbal, written, and interpersonal communication skills</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>For Bonus Points:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with SQL, API integrations, Salesforce, and other Software-as-a-Service</span></li> </ul> <p><span style="font-size: 12pt;"><strong>The Perks & Culture:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Medical, dental, and vision insurance.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Health Savings Account (HSA) & Flexible Spending Account (FSA) options.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">401(k) retirement plan.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Paid Parental Leave.</span></li> <li style="font-size: 12pt;"><span…