Senior Implementation Consultant, Enterprise (Public Sector, Grants)

About this role

Who We Are
Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”

Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.

Role Summary

We are seeking a Strategic Implementation Manager (SIM)/Senior Implementation Consultant to lead implementation projects for our enterprise clients' grant-funded programs. You'll serve as the client's primary point of contact from the moment they sign through go-live — owning onboarding end-to-end. That means requirements gathering, configuring our platform to match each program's real-world workflows, running the project management fundamentals that keep a multi-workstream rollout on track, and guiding a seamless handoff from sales into full adoption. You'll collaborate regularly with our internal teams, including sales, client success, product, configuration, and engineering to deliver high-quality implementations and client satisfaction.

Key Responsibilities

Implementation Delivery

- Lead full‑cycle SaaS implementations from kickoff through go‑live and handoff, owning planning, coordination, execution, and delivery.

- Manage multi‑workstream implementation plans, including timelines, risks, dependencies, and decision tracking.

- Drive project accountability across client and internal stakeholders to ensure clear ownership and on‑time delivery.

- Collaborate with Project Managers or Configuration Specialists as needed when projects require additional structure or technical support.

Client Engagement

- Serve as the primary strategic partner for client leadership, program teams, and technical stakeholders during implementation.

- Facilitate executive‑level discussions, discovery workshops, and workflow alignment sessions.

- Provide expert guidance rooted in Neighborly Software capabilities, program requirements, and industry best practices.

- Communicate project status, risks, and next steps clearly and proactively to stakeholders across all levels.

Program Configuration

- Configure Neighborly Software programs directly, including complex forms, workflows, eligibility rules, automation logic, and role‑based permissions.

- Translate strategic program requirements into scalable, maintainable configuration designs that support client goals.

- Conduct detailed configuration validation through testing, scenario design, and peer review.

- Identify workflow gaps, system risks, or configuration inefficiencies early and refine solutions accordingly.

- Coordinate with Configuration Specialists for advanced or high‑volume configuration needs, ensuring quality and consistency.

Training, Adoption & Change Enablement

- Lead training for administrators, executives, and cross‑functional program teams across multiple workstreams.

- Guide clients through systemic process changes, workflow redesign, and go‑live readiness activities.

- Support phased rollouts, UAT cycles, and organizational adoption using structured enablement approaches.

- Provide documentation and knowledge transfer that empower clients to manage their systems post‑launch.

Cross‑Functional Collaboration

- Partner with Configuration Specialists, Project Managers, Strategic Accounts, Client Success, Product, and Support teams to ensure cohesive delivery.

- Communicate client feedback, risks, and product needs to internal teams to support improvement and prioritization.

- Participate in internal initiatives that enhance delivery quality, implementation methodologies, and best practices.

- Contribute to shared documentation, frameworks, and resources that support scalability across the Implementation organization.

Issue Management, Problem Solving & Escalation

- Identify and address project risks, blockers, and cross‑workstream dependencies with urgency and clarity.

- Troubleshoot workflow, logic, or configuration issues and coordinate resolution with Product or Support when needed.

- Escalate critical concerns appropriately while maintaining strong client confidence and credibility.

- Maintain structured logs and documentation for issues, decisions, and risk mitigation strategies.

Documentation, Communication & Reporting

- Produce clear, concise project documentation including executive‑level summaries, meeting recaps, decisions, and timelines.

- Deliver high‑quality internal and external status reports that support transparency and alignment.

- Document client requirements, workflow diagrams, and implementation assets for both internal and client use.

- Support the development and maintenance of knowledge bases and standard delivery materials.

Required Skills & Competencies

- Exceptional communication skills with the ability to engage executives, program leadership, and technical teams.

- Strong project management skills, including managing multi‑workstream implementations and phased timelines.

- Ability to configure complex software workflows and understand intricate program requirements.

- High professionalism, executive presence, and confidence in high‑stakes or ambiguous situations.

- Strong organization, prioritization, and attention to detail.

- Advanced problem‑solving skills across multiple stakeholder groups.

- Ownership mentality, proactive leadership, and a track record of delivering high‑quality outcomes.

Preferred Qualifications

- 5+ years of experience implementing SaaS or workflow‑based systems, ideally in complex or enterprise environments.

- PMP certification preferred.

- Experience working with government agencies, large housing authorities, or statewide programs.

- Familiarity with HUD program types is helpful but not required.

-…