Senior Human Resources Business Partner

About this role

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Shape and roll out HR processes:

Lead workforce planning, succession planning, benchmarking, talent acquisition, and retention strategies across the US organization

Design and implement talent performance management programs (annual reviews, career paths, development frameworks)

Assess employee development needs, make recommendations, and implement solutions

Build and continuously improve onboarding processes in partnership with managers

Be a strategic business advisor:

Partner with senior leaders across all functions on organizational design and workforce decisions

Coach managers on how to lead their teams, navigate difficult conversations, and develop their people

Handle complex employee relations matters — including performance improvement plans, difficult exits, and reductions in force — with empathy and precision

Manage legal and compliance processes: contracts, visas, contractual terminations

Collaborate globally:

Work cross-functionally with Aircall's global HRBP team to ensure alignment on people programs and initiatives

Represent US employees and business context in global HR conversations

Build a strong employer brand & culture:

Champion Aircall's employer brand to attract and retain top talent, with a particular focus on tech candidates

Cultivate an open, dynamic, high-growth culture as Aircall continues to scale 8+ years of HRBP experience

A data-driven mindset — background in mathematics, business, or a related analytical discipline preferred

Experience at a large tech company combined with agility from a smaller, high-growth environment

Deep expertise in employee relations — you've navigated layoffs, difficult exits, and PIPs with professionalism and care

Strong manager coaching skills; you're a trusted partner to leaders at all levels

Excel proficiency and comfort using data to drive HR decisions

Strong project management skills with the ability to drive programs independently

Excellent interpersonal and communication skills — you build trust quickly and communicate clearly across all levels of the organization