Senior FP&A Manager

About this role

Position Overview

Diligent is seeking a highly analytical and business-oriented Senior FP&A Manager to partner with the global Post-Sales organization (Customer Success, Support, Professional Services, and Onboarding). This role will serve as a core financial partner, driving planning, forecasting, investment evaluation, and operational insights that improve Gross Dollar Retention (GDR) and overall post-sales efficiency.

You will collaborate closely with Post-Sales leaders, FP&A, and cross-functional partners to translate strategy into measurable financial and operational outcomes. This is a high-visibility, high-impact role reporting to the Senior Director of Post-Sales Finance & Operations.

Key Responsibilities:

Strategic & Operational Leadership

• Support BU leadership to translate strategy into an executable operating model, including capacity planning, segmentation, coverage design, service model evolution, process improvement, and KPI frameworks aligned to long-term financial and GDR objectives.

• Provide analytical support to the BU team on long-range operating model design (role mix, digital/self-serve motions, AI-enabled service models).

• Evolve the BU KPI framework (leading indicators, performance guardrails, operational diagnostics) and use it to drive disciplined, data-backed decision-making.

• Standardize processes for investment intake, business cases, and ROI analysis across Commercial, Product, CS, PS, and Marketing.