Senior Forward Deployed Engineer - Platform

About this role

About Ditto:

Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.

ABOUT THE POSITION

As a Forward Deployed Engineer (FDE), you are the technical tip of the spear. FDEs are elite, versatile engineers who work shoulder-to-shoulder with our most critical users to solve complex challenges in real time. Your primary mission is to radically decrease the time-to-value of our software by integrating it directly into the user's operational environment.

Because you see firsthand how our technology performs in the wild, you will also act as a crucial conduit, feeding technical insights and feature requirements back to our core product engineering team. This role requires a highly adaptable problem-solver who is comfortable moving fast, navigating ambiguity, and figuring things out quickly in high-stakes environments.

KEY RESPONSIBILITIES

- Implement the Core Aggregation Node: Lead the on-site architecture, deployment, and configuration of our central data hub within SOCOM's highly secure, distributed cloud environment.

- Architect and Manage GovCloud Infrastructure: Stand up, harden, and operate production workloads on AWS GovCloud at high impact levels, ensuring full compliance with security and accreditation requirements.

- Deploy and Maintain Container Orchestration: Own the lifecycle of Kubernetes clusters (including RKE2/K3s variants) across cloud and on-premise environments, managing upgrades, scaling, monitoring, and incident response.

- Engineer Secure Cross-Domain Data Flows: Architect and troubleshoot data synchronization pipelines that traverse Cross Domain Solutions (CDS) and data diodes, ensuring secure, policy-compliant, unidirectional data transfer between classification levels.

- Bridge the Gap: Translate the unique, edge-case operational realities you observe (e.g., ATO constraints, network segmentation at the SOCOM enterprise level, cross-domain latency) into actionable technical requirements for the core product development team.

- Lead Technical Customer Engagement: Work directly with operational users and Government technical stakeholders to understand mission workflows, integration needs, environmental constraints, and deployment readiness. Communicate technical progress, dependencies, and issues in coordination with the Program Manager.

- Analyze and Validate Requirements: Translate customer needs into documented operational and technical requirements, including data sources, interfaces, connectivity, security constraints, and measurable acceptance criteria. Validate requirements with customers and coordinate feasibility and prioritization with Product, Engineering, and Program Management.

- Provide Tier 2/3 Technical Support: Provide advanced troubleshooting and sustainment engineering for the APFIT program under development and test. Reproduce issues, collect diagnostic evidence, identify root causes, implement authorized fixes or workarounds, and coordinate product defects with core Engineering through verification and closure. Keep Program Management informed of customer impact, remediation status, and escalation needs.

- Support Operational Validation: Support scheduled integration, test, demonstration, deployment, and operational validation events. Develop technical test procedures, document results, and track deficiencies against agreed requirements and acceptance criteria.

- Document and Transition the Capability: Maintain integration documentation, configuration baselines, deployment procedures, and troubleshooting guides. Provide technical knowledge transfer supporting Government operation and support of the accepted capability.

WHAT YOU'LL NEED

- Clearance Requirement: Must hold an active TS/SCI clearance (Due to federal security clearance requirements, U.S. Citizenship is strictly required for this role).

- 5+ years of experience in platform engineering, DevOps, site reliability engineering (SRE), or cloud infrastructure engineering. This includes hands-on experience deploying, configuring, and troubleshooting complex systems in live production environments.

- 2+ years of technical experience with container orchestration platforms and cloud-native architectures in secure environments, including CI/CD pipeline design and infrastructure-as-code tooling.

- Demonstrated experience with AWS GovCloud or equivalent FedRAMP-authorized cloud platforms at IL4/IL5/IL6, including a deep understanding of the compliance, networking, and architectural constraints of operating at these impact levels.

- A highly adaptable, problem-solving mindset, with the ability to navigate ambiguity, move fast, and balance immediate operational fixes with long-term technical fidelity.

- Strong communication skills, both written and verbal. As the crucial bridge between the operational edge and our core development team, you must be able to translate complex, edge-case technical realities and user workflows into clear, actionable requirements for product engineers.

- Demonstrated experience leading customer discovery sessions and translating operational needs into clear, testable technical requirements.

- Experience diagnosing complex applications, data synchronization, integration, and networking issues, including…