Senior Executive - MIS (Hybrid) | MOA Pasay
Tasq Staffing Solutions, Inc. · Pasay City, Metro Manila, Philippines · 2026-10-01
About this role
Work Setup: Hybrid (Most of the time is WFH 4 to 6 days onsite per month)
Work Location: MOA, Pasay
Required Educational Attainment:
• With minimum of 2 years of College Education (No back subjects)
Required Experience:
• Minimum of 6 months to 1 year MIS experience in BPO operations.
Responsibilities:
• Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels.
• Establish and oversee real-time alerts for any variations from set performance benchmarks, responding swiftly to address potential concerns.
• Efficiently allocate resources, including agents and queues, to guarantee optimal coverage during both peak and off-peak periods.
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