Senior ESM Tool Architect
Envision Employment Solutions · New Cairo City, Cairo Governorate, Egypt · 2026-06-21
About this role
Envision Employment Solutions is currently looking for Senior ESM Tool Architect for one of our partners, a leader in the Consulting & Technology Services!
Objective:
The Senior ESM Tool Architect is responsible for designing, governing, and evolving Enterprise Service Management (ESM) tool architecture, primarily based on the ServiceNow platform. The role ensures that ESM solutions are scalable, secure, and aligned with business processes across IT and enterprise functions such as HR, Facilities, Security, and Customer Service.
Responsibilities:
Design and own the ESM tool architecture based on ServiceNow best practices
Define target architecture, solution blueprints, and integration patterns for ESM
Lead the implementation and evolution of ServiceNow modules supporting ESM (e.g. ITSM, HRSD, CSM, ITOM)
Ensure governance, platform standards, and instance health across ESM tools
Define and maintain the ESM roadmap aligned with business and service management objectives
Design integrations between ServiceNow and enterprise systems (e.g. monitoring, ERP, CRM)
Support automation, workflow optimization, and self service enablement
Collaborate with delivery, platform, and process stakeholders to ensure architectural alignment
Provide architectural guidance during transition, transformation, and run phases.
Requirements
6 -9 years of experience as a Tool Architect or Solution Architect in Enterprise Service Management
Hands on experience with ServiceNow architecture and multi module implementations
Strong understanding of ITIL / SIAM / Service Management frameworks
Experience designing scalable, enterprise wide tool landscapes
Strong stakeholder management and communication skill
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