Senior Engineer, IT - Software Quality Assurance

About this role

PURPOSE
The Senior Engineer, IT - Software Quality Assurance (QA) independently leads complex quality assurance activities across enterprise applications (SAP and legacy systems) and technology initiatives. This role translates business and functional requirements into comprehensive test strategies, test scenarios, traceability, and quality controls that validate end-to-end business processes, system integrations, data flows, usability, and existing functionality. The role partners with product, business analysis, engineering, development, and business teams to evaluate test readiness, identify and resolve defects, communicate quality risks, and support informed release decisions. The Senior Engineer also improves testing standards, reusable assets, automation, metrics, and testing practices while providing technical guidance and mentoring to less experienced team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop and execute test strategies, test plans, test cases, and test scripts based on business and functional requirements. Lead system, integration, regression, end-to-end, and user acceptance testing efforts across multiple projects and applications. Establish and maintain requirements traceability to ensure complete test coverage and validation of business objectives. Define testing scope, entry and exit criteria, quality standards, and release readiness requirements. Execute complex testing activities, analyze results, document findings, and provide recommendations to improve product quality and reduce risk. Lead defect management activities, including identification, documentation, prioritization, root cause analysis, retesting, and validation of fixes. Ensure testing environments, test data, access, and dependencies are prepared and available to support successful test execution. Develop and maintain reusable test assets, regression suites, and automated testing capabilities to improve quality, efficiency, and repeatability. Monitor and communicate testing progress, quality metrics, defect trends, risks, and overall release readiness to project and business stakeholders. Partner with product, engineering, development, business, and third-party teams to resolve issues and support successful delivery outcomes. Research, evaluate, and recommend testing methodologies, tools, technologies, and process improvements that enhance quality and team effectiveness. Support production validation, post-release testing, and continuous improvement initiatives to reduce defect leakage and improve customer experience. Review testing deliverables produced by other team members and provide guidance on testing standards, processes, and best practices. Mentor and support junior QA engineers through technical coaching, knowledge sharing, and peer reviews. Assist engineering and development teams through code reviews, documentation reviews, and quality-focused technical guidance as needed.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor's degree in computer science, information systems, engineering, or a related field; or equivalent combination of education and experience. 4+ years of experience in software quality assurance or software testing, including enterprise applications and integrated systems. Experience developing and executing test strategies, test plans, test cases, and test scripts. Experience with system, integration, regression, end-to-end, and user acceptance testing. Knowledge of software development and testing lifecycles (SDLC/STLC), Agile methodologies, and release management practices. Experience with defect management, root cause analysis, and quality risk assessment. Experience with test management, defect tracking, and test automation tools. Working knowledge of SQL, APIs, integrations, and data validation techniques. Strong analytical, problem-solving, and communication skills. Ability to work independently, collaborate across technical and business teams, and mentor less experienced team members.
PREFERRED QUALIFICATIONS
Experience supporting ERP, order management, pricing, supply chain, financial, or other business-critical enterprise applications. Experience testing cloud-based applications, APIs, interfaces, and data integrations. Experience implementing automated testing and CI/CD quality practices. Relevant QA certification (ISTQB or equivalent).
COMPETENCIES
Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively. Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives. Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations. Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business. Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market. Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to…