Senior Director, People Operations

About this role

Who We Are

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:

Is this identity synthetic? Detect AI-generated and manipulated voice and video.
Is this identity risky? Identify fraud, suspicious behavior, and other risk signals.
Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.

Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions.

Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.

Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

The Opportunity
This is a builder role at a company that is running at full speed. Pindrop has the people, the product, and the market momentum. What we need now is the operational backbone that matches that ambition- an HR Operations function that is not just keeping the lights on, but actively enabling the business to scale with precision, compliance, and speed.
The Senior Director, People Operations will own the full scope of people operations infrastructure: our HRIS, payroll, domestic and international benefits, immigration, compliance, audits, and the standard operating procedures that make all of it repeatable and scalable. This person will be the operational engine of the People team; the person who makes sure that accuracy and urgency are not in conflict, and that the People function shows up as a genuine business partner to Finance, Legal, IT, and the broader organization.
This is not a maintenance role. It is a build role. The infrastructure you design today will support a growth organization tomorrow. The standard for this seat is high, and the impact of getting it right is significant.
What You’ll Do
Standard Operating Procedures & Process Infrastructure

• Lead the team that will design, document, and maintain comprehensive SOPs for every HR Operations process from onboarding and offboarding to payroll changes, benefits enrollment, and immigration filings

• Build a process infrastructure that can survive personnel changes, scale with headcount growth, and be audited by external parties at any time

• Identify workflow inefficiencies and lead continuous improvement initiatives, the goal is always to reduce manual work, eliminate error risk, and create repeatable operational excellence

• Automate where possible, and own the intersection between HR technology and HR process

Cross-Functional Partnership

• Be a genuine business partner to Finance, ensuring payroll data, headcount reporting, and benefits costs are accurate, timely, and presented in a format that supports financial planning and decision-making

• Partner with Legal on employment matters, immigration filings, compliance questions, and any HR-related risk exposure

• Collaborate with IT and Security on system access, data governance, and any HR systems that intersect with the company's security posture

• Work closely with the HRBP team to ensure that operational processes support, not slow down, the employee experience and people programs

• Serve as the internal subject matter expert when customer or investor due diligence requires HR and people operations documentation

HRIS Ownership — UKG Ready Implementation and Optimization
UKG Ready is our system of record for headcount, compensation, onboarding, and reporting. It is currently under-optimized, causing downstream data quality issues that affect data accuracy, finance reporting, and compliance. You will own changing that.

• Lead the ongoing optimization of UKG Ready- including module configuration, workflow builds, system integrations, and self-service functionality

• Serve as the internal SME and escalation point for all UKG-related questions, issues, and enhancements

• Build and maintain system integrations between UKG and downstream tools including payroll, benefits carriers, and finance systems

• Own data integrity- audits, error correction, quality controls, and reporting accuracy

• Design and deliver manager and employee training on HRIS self-service functionality so the system works for the whole organization, not just HR

• Partner with AI Leaders to build AI-enabled self-service agents and automations where they reduce friction and improve the employee experience

• Develop and maintain a comprehensive dashboard and system reporting suite that gives Finance, ELT, and functional leaders real-time visibility into people data

Payroll

• Oversee the Payroll and Benefits Manager and end-to-end payroll process — domestic and international — with zero tolerance for errors and an obsessive attention to accuracy

• Ensure payroll is fully integrated with HRIS, benefits, and Finance reporting so there is a single source of truth for compensation data

• Build and maintain payroll SOPs that can survive personnel changes and scale with headcount growth

• Merit & Incentive Cycles: Managing the operational execution of annual merit cycles, bonus calculations, and market benchmarking data

Domestic & International Benefits

• Own the full benefits program- medical, dental, vision, 401k, life, disability, and ancillary benefits- from vendor selection and renewal through employee communication and ongoing administration

• Manage international benefits programs across all Pindrop employee populations globally, ensuring compliance with local…