Senior Director, Order To Cash (OTC)

About this role

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
Job Title: Senior Director, Order To Cash (OTC)
A little bit about our team:
Warner Music’s Nashville Shared Services Center (SSC) is the home to the financial and administrative functions that provide critical support and best-in-class services to our US, Canadian, and Latin American Recorded Music and Publishing businesses. The Nashville Center embodies the innovative and creative spirit that stems from the company’s deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.
Your role:
If you are an Amazing Order-to-Cash (OTC) Leader who wants to create a vision and roadmap to build a world-class OTC team within our regional center, then keep reading!
Here you’ll get to:

• Lead end-to-end Order to Cash process and execution across multiple business models, platforms, and regions, including North & South America.

• Ensure Billing, collections, revenue recognition, credit, customer master data, and cash application activities are completed accurately, timely, and in alignment with business objectives.

• Oversee processes supported by SAP, Salesforce, Vistex, and other billing and reporting platforms.

• Manage day-to-day cash flow continuity, including misdirected or unknown payments and due to / due from reconciliation for all customer agreements

• Define and monitor Order to Cash performance metrics, including aging, unapplied cash levels, billing accuracy, collection effectiveness, and customer satisfaction

• Serve as the primary point of contact for all things OTC for Mergers/Acquisitions

• Work closely with the Business Development team as new deals/agreements are made to achieve systematic revenue processing within the scope of the agreements

• Manage a customer portfolio that generates more than $ 4 billion in revenue annually

• Liaise with the team managing Revenue Recognition to ensure billing is executed per individual customer agreements

• Build and strengthen the capabilities of the OTC team by identifying, developing, and overseeing talent within the function

• Position yourself as a relied-on point of contact between all internal functional groups, including, but not limited to, Corporate Finance, Label Finance, Internal Audit, and Shared Services

• Leverage system automation, AI-based reconciliation tools, and streamlined workflows to improve operational performance

• Serve as a point of escalation and final approval for the OTC process

• Lead the team in the performance of day-to-day activities within OTC

• Oversee OTC leaders (both on and offshore) to ensure disputes are repaid or escalated timely.

​Partner with:

• RTR team on the OTC month-end close-related activities, including cash/accounts receivable reconciliations

• PTP team to determine ways to improve WMG’s working capital

•…