Senior Director, Operations

About this role

<p><strong><span data-contrast="auto">Who We Are</span></strong><span data-ccp-props="{"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.</span><span data-ccp-props="{"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.</span><span data-ccp-props="{"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">Who You Are</span></strong><span data-ccp-props="{"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">You are a results-driven operational leader who thrives at the intersection of patient engagement, clinical operations, and performance management. You're passionate about building and scaling teams that connect patients to the care they need — and you understand that exceptional outreach and patient engagement is the foundation of a successful value-based care model. You're excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You thrive in innovative and evolving environments with high rates of change.</span><span data-ccp-props="{"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">Your Role</span></strong><span data-ccp-props="{"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">As </span><strong><span data-contrast="auto">Senior Director, Operations - Evergreen Provider Group & Patient Engagement</span></strong><span data-contrast="auto"> with Evergreen Nephrology, you are responsible for the overall P&L performance of patients attributed to Evergreen Nephrology and the operational performance of the Patient Engagement Services (PES) team. This is a highly collaborative leadership role with dual accountability: driving EPG performance outcomes while ensuring the PES team is effectively reaching, engaging, and scheduling patients into care. You will provide strategic and operational oversight across both functions to ensure alignment, efficiency, and measurable results.</span><span data-ccp-props="{"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">This role requires an experienced operator with demonstrated expertise in owning P&L performance, scaling virtual care delivery models, and driving end</span>‑<span data-contrast="auto">to</span>‑<span data-contrast="auto">end performance across the patient funnel (outreach, scheduling, and visit completion). The role also requires strong data and performance management capabilities and the ability to lead cross-functional partnerships to drive outcomes in a value-based care environment.</span><span data-ccp-props="{"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">Role Responsibilities</span></strong><span data-ccp-props="{"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">This role's primary duties include the following:</span><span data-ccp-props="{"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">Evergreen Provider Group (EPG) Operations & Strategy</span></strong><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="10"…