Senior Director, Online Services

About this role

WE ARE GAME MAKERS

Who we are:

We are a diverse team of developers driven by a passion for our art, united by our core values and inspired by a culture of inclusivity to build amazing games that thrill players everywhere. We pursue growth and innovation in an environment of safety and trust. Our culture is built on the belief that the more varied voices in our collective will strengthen our team and our games. We are looking for our next teammate who will raise our bar and make us better.

What we need:

31st Union is looking for a Senior Director of Online Services to direct the live operation of our AAA free-to-play, cross-platform action game. Reporting to the Head of Technology, you will direct frontend engineering for our online systems and manage our Backend Engineering and Build Engineering teams. You are the principal technology partner to Product Management, delivering the features and pipelines to learn, optimize, and engage at runtime.

Responsibilities:

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Leadership

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Set the technical vision and roadmap for online services

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Manage the Backend Engineering and Build Engineering leads and their teams

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Live Operations

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Own release management: cadence, patch and hotfix orchestration, and safe rollout

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Own launch readiness and live health: capacity, scale and availability testing, observability, and incident response

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Direct build engineering: CI/CD, submission pipelines, and automation

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Product Partnership

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Partner with Product Management and Analytics to turn product strategy into online services capabilities

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Partner with 2K Core Technology teams to identify and manage shared technology requirements

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Maintain and extend pipelines for experimentation and segmentation, telemetry and player insight, and remote configuration

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Deliver engagement tooling: live events, offers, messaging, and store merchandising

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Frontend & Online Systems

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Direct development of durable, flexible, and performant pipelines and runtimes for frontend systems — including authentication and presence, matchmaking, social features, and commerce

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Own player safety and anti-toxicity systems

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Maximize development freedom for design partners and model best practices

Who you are:

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10+ years of engineering experience, including 5+ years of leadership on AAA cross-platform Live Services games

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2+ years of leadership in frontend systems for AAA cross-platform Live Services games

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Experience operating a shipped live service — release management, incident response, scale and availability

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Unreal Engine fluency — including core object model, referencing patterns, threading patterns, and core frameworks, specifically including Online Subsystem

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Command of distributed backend architecture and of software patterns for maintainable, debuggable systems

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Experience delivering experimentation and telemetry pipelines with Product partners

Nice-to-Haves: