Senior Director, Client Solution Architects (Remote)

About this role

Who You Are

You are a seasoned technology executive with 12+ years of experience in solution architecture, technical consulting, systems integration, VAR, MSP, cloud, cybersecurity, infrastructure, or related environments, including significant leadership experience overseeing geographically distributed pre-sales or technical organizations. This leader combines broad technical fluency across enterprise infrastructure, networking, security, cloud, data center, professional services, managed services, and emerging technologies with the strategic judgment needed to translate complex capabilities into compelling business outcomes.

About The Role

The Senior Director of Client Solution Architects (CSA) is responsible for the strategy, leadership, and national execution of Myriad360's Client Solution Architect organization.

This role leads the CSA Directors and the broader team of Client Solution Architects and Security Client Solution Architects across the country, ensuring the organization operates as a consistent, scalable technical pursuit function aligned with Myriad360's growth strategy.

The Senior Director of CSAs is accountable for ensuring CSAs serve as strategic technical counterparts to the Sales organization—engaging early in client opportunities, leading cross-practice discovery, identifying broader business and technology needs, orchestrating the appropriate specialists and practices, and helping shape solutions that deliver meaningful client outcomes.

This leader will build the systems, standards, talent, enablement, and governance necessary to scale the CSA model nationally while maintaining strong alignment across Sales, Pre-Sales, Professional Services, Managed Services, Field Services, Practices, Delivery, and strategic technology partners.

The Senior Director of Client Solution Architects is ultimately responsible for making Myriad360's breadth of technical and services capability usable in the field—translating that breadth into better client conversations, larger opportunities, stronger solution quality, and improved client outcomes.

Must be based in the United States.

Other responsibilities include:

National CSA Strategy & Leadership

• Own the vision, strategy, operating model, and execution of the national CSA and Security CSA organization.

• Lead and develop CSA Directors, establishing clear expectations, accountability, leadership standards, and succession plans.

• Ensure consistent execution of the CSA model across regions while allowing appropriate flexibility based on client and market needs.

• Establish organizational structure, coverage models, capacity planning, and hiring strategy as the business scales.

• Serve as the executive advocate for the CSA organization across Myriad360 leadership.

• Build a culture centered on curiosity, collaboration, accountability, technical credibility, and client outcomes.

Sales Partnership & Opportunity Creation

• Ensure CSAs operate as strategic technical counterparts to Account Executives and become involved early in qualified opportunities.

• Establish clear engagement models and expectations between Sales and the CSA organization.

• Develop the CSA organization beyond reactive opportunity support toward proactive opportunity identification and creation.

• Help CSAs recognize client triggers, technology transitions, operational challenges, and business initiatives that can create new opportunities.

• Drive stronger technical account planning and strategic conversations within key accounts.

• Partner with Sales leadership to improve technical coverage, pursuit strategy, and account penetration.

Cross-Practice Discovery & Solution Orchestration

• Ensure CSAs lead broad discovery before solutions are narrowed to individual technologies or practices.

• Drive a consistent methodology for identifying opportunities across Networking, Data Center, Security, Cloud, Platform Solutions, AI, Professional Services, Managed Services, and Field Services.

• Ensure the appropriate Specialists, Practice resources, Services teams, and strategic partners are engaged at the right point in the opportunity lifecycle.

• Prevent technical pursuits from becoming isolated within individual practices or technology domains.

• Reinforce that CSAs do not need to be the deepest expert in every technology—they must know how to identify the need and orchestrate the right expertise.

Pursuit Quality & Governance

• Establish standards for CSA engagement in strategic, complex, multi-practice, and high-value opportunities.

• Partner with Sales, Practice, Professional Services, and Delivery leadership to improve opportunity qualification and solution readiness.

• Establish appropriate technical design and pursuit-review governance without creating unnecessary friction or bureaucracy.

• Ensure risks, dependencies, assumptions, services requirements, and cross-practice opportunities are identified early.

• Improve the quality of opportunity handoffs from Pre-Sales into Professional Services, Managed Services, and Delivery.

Services & Lifecycle Alignment

• Ensure CSAs think beyond product architecture and consider the complete client lifecycle:

• Discover → Advise → Design → Deploy → Adopt → Operate → Optimize

• Drive earlier identification and attachment of Professional Services, Managed Services, Field Services, advisory, and lifecycle opportunities.

• Partner with Services leadership to ensure service requirements are identified during discovery rather than added after the technical solution has already been designed.

• Help position Myriad360 as an accountable technology partner capable of supporting clients across the entire lifecycle.

Technical Strategy & Emerging Technologies

• Ensure the CSA organization stays ahead of major technology transitions affecting Myriad360 clients.

• Partner with Practice and technology leadership to determine which capabilities CSAs need to understand versus where specialist expertise…