Senior Director, Applied AI Product

About this role

Position Overview

The Senior Director of Applied AI Product leads the organization's applied AI product function, spanning product strategy, discovery, delivery, and the roadmap for AI-powered customer-facing capabilities. This role sits at the intersection of product leadership and applied AI, and is accountable for how AI experiences are envisioned, shaped, and delivered into products that create measurable value for customers and the business.

Key Responsibilities

Product Strategy & Vision

• Identify opportunities to apply AI across the product portfolio and customer workflows

• Translate organizational objectives into phased, deliverable AI product initiatives

• Communicate product vision, roadmap progress, and tradeoffs to executive stakeholders

AI Product Discovery & Definition

• Lead discovery to validate AI use cases against real customer problems and value

• Define product requirements, success criteria, and acceptance thresholds for AI features

• Partner with AI Engineering and Data to assess feasibility and model readiness

• Prioritize the backlog based on customer impact, effort, and strategic fit

Applied AI Delivery

• Own end-to-end delivery of AI product features from concept to general availability

• Design human-in-the-loop experiences, guardrails, and fallback behaviors for AI features

• Define evaluation criteria and quality bars for model-driven product experiences

• Drive iterative launches, experimentation, and continuous improvement post-release

Cross-Functional Leadership

• Partner with Engineering, Data, and Commercial teams to ship AI capabilities

• Align product, GTM, and delivery timelines across dependent teams and stakeholders

• Coordinate build vs. buy decisions for AI product capabilities with architecture teams

• Serve as the connective tissue between technical AI work and customer-facing outcomes

Customer & Market Engagement

• Engage customers and prospects to surface needs, validate concepts, and gather feedback

• Monitor the competitive and market landscape for emerging applied AI capabilities

• Support sales, marketing, and customer success with positioning and enablement for AI products

• Translate customer signals into roadmap priorities and product improvements

Product Leadership

• Hire, develop, and retain a high-performing AI product management team

• Establish product standards: discovery rigor, spec quality, metrics definition, and launch readiness

• Foster a culture of customer-centricity, iterative experimentation, and responsible AI practices

• Collaborate cross-functionally with Engineering, Design, Data Science, Security, and Legal teams

Responsible AI & Product Governance

• Embed responsible AI principles covering fairness, transparency, and explainability into products

• Ensure AI features comply with applicable data privacy regulations (HIPAA, GDPR, CCPA as relevant)

Qualifications

Required

• 10+ years in product management, with a demonstrable track record in senior AI or data product leadership

• Experience taking AI-powered products from discovery to production at scale

• Hands-on experience partnering with engineering and data science teams on ML/LLM-driven features

• Strong communication skills; able to present product strategy to executive and non-technical audiences

Preferred

• Familiarity with LLM product patterns (RAG, agents, guardrails, human-in-the-loop design)

• Familiarity with AI governance standards (NIST AI RMF, EU AI Act, SOC 2 AI controls)

• Background in the healthcare industry

• Prior experience defining evaluation frameworks and quality metrics for AI product experiences

Success Metrics

• Applied AI product roadmap published and approved by executive leadership within 90 days

• AI product features shipped to general availability against committed timelines

• Product discovery and evaluation framework for AI features in place within 6 months

• Adoption and customer value targets defined and met for launched AI capabilities

Base salary for the role is commensurate with experience and can range between $200,000 - 250,000 + annual bonus opportunity.