Senior Director, AI Transformation

About this role

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So what is the role all about?

This role owns NICE's AI adoption agenda internally — from identifying and prioritizing use cases across business functions to building investment cases and driving deployment. It operates in very close partnership with the CIO and functional VPs. Where the CIO owns the infrastructure and technical approach / build, this role owns the business case, the adoption layer, and the organizational change required to make AI stick.

This is not a center of excellence role. It is not a research function. It is a senior operator who can sit in a room with engineering leaders and ask the right technical questions and sit in a room with the CFO and make the ROI case — often on the same day.

How will you make an impact?

• Own the AI use case roadmap across functions — identifying, prioritizing, and building the business case for where AI creates the most value

• Partner closely with the CIO to ensure business priorities are translated into the technical roadmap, and that the technical roadmap reflects business reality — this role sits on the demand side, not the supply side

• Define what needs to change and why; the CIO and IT own how to get it done — solution architecture, vendor evaluation, and the build/buy/partner decision belong to IT

• Own the adoption methodology and coach functional leaders in applying it; the business owns its workflows, this role owns…