Senior Director, Account Management

About this role

Senior Director, Account ManagementWhat you will be doing:
The Account Manager (AM) serves as the enterprise account owner for assigned member organizations, responsible for developing and executing integrated strategies that drive growth, retention, and value realization across the Premier portfolio of solutions and services.
This role builds and maintains strategic relationships across the member organization—including C-suite executives and key stakeholders—to understand business priorities and position Premier as a critical partner in delivering operational, clinical, and financial performance improvement.
The AM acts as the member’s central point of contact and “quarterback,” coordinating cross-functional Premier teams (Sales, GPO/Supply Chain, Technology, Advisory, Customer Success, AI/Analytics, and others) to deliver an integrated, high-value experience.
The AM is accountable for achieving defined growth, retention, and member value outcomes, aligning Premier capabilities to member needs and ensuring measurable impact.
Key Responsibilities
Member Relationships & Account Strategy (40%)

Build and maintain trusted relationships across the member organization, including executive leadership (CEO, CFO, COO, and other C-suite stakeholders)

Establish presence “up the chain” with senior decision-makers to influence strategy and partnership direction

Serve as the single point of accountability and central liaison for the member relationship

Develop, maintain, and execute integrated strategic account plans aligned to the member’s priorities, financial drivers, and long-term objectives

Lead regular executive engagement cadence, including executive business reviews and executive-level discussions on performance and opportunities

Coordinate and align cross-functional Premier resources to ensure consistent, enterprise-wide engagement

Maintain deep understanding of member strategy, including stated priorities and emerging or unmet needs

Generate reference accounts, success stories, and networking opportunities to help grow our business

Growth (25%)

Accountable for growth of existing accounts, including cross-sell and up-sell performance

Develop and execute account-specific growth strategies based on member financial, operational, and strategic priorities

Identify and prioritize expansion opportunities across Premier’s full portfolio of offerings

Lead the commercial strategy and coordination of sales efforts, introducing and supporting Sales and business leaders on expansion opportunities

Position solutions with executive stakeholders, articulating business value, and financial impact (ROI)

Leverage data, analytics, and insights to proactively identify opportunities to improve performance and expand engagement

Ensure alignment of internal stakeholders to deliver against growth targets and account plans

Retention & Value Realization (20%)

Accountable for retention and renewal of assigned accounts, partnering with Sales, Customer Success, GPO/Supply Chain COE and others to execute profitable renewals

Develop and manage renewal strategies 12–18 months in advance in collaboration with Sales and Customer Success, ensuring proactive engagement

Identify and actively manage key stakeholders, including champions, influencers, and potential detractors

Communicate value delivered across Premier offerings, including financial, operational, and clinical outcomes

Ensure consistent communication of progress against account goals and demonstrated return on investment

Maintain overall member satisfaction and engagement, addressing issues proactively and ensuring resolution

Align retention strategy with broader growth and relationship objectives

Enterprise Collaboration & Leadership (15%)

Coordinate cross-functional Premier teams to deliver integrated, enterprise-level solutions

Provide informal leadership and direction across internal stakeholders aligned to the account

Maintain strong relationshipsacross Premier business units to ensure seamless service delivery and innovation

Represent Premier in executive-level forums, as appropriate, to strengthen relationships and market presence

​Required Qualifications
Work Experience:
Years of Applicable Experience - 7 or more yearsEducation:
Bachelors (Required)Preferred Qualifications
Skills:

Executive relationship management

Strategic thinking and account planning

Consultative sales and commercial strategy

Financial acumen and value articulation

Cross-functional leadership and collaboration

Communication and executive presence

Problem-solving and decision-making

Experience:

Significant experience (10 years) in account management, consulting, sales, or healthcare strategy

Demonstrated ability to engage and influence senior executives and C-suite stakeholders

Experience in consultative selling and strategy development

Strong financial and business acumen, including ability to articulate ROI and value

Experience working with C-Suite of complex organizations or enterprise accounts

Education:
Master’s degree

Additional Job Requirements:

Remain in a stationary position for prolonged periods of time

Be adaptive and change priorities quickly; meet deadlines

Attention to detail

Operate computer programs and software

Ability to communicate effectively with audiences in person and in electronic formats.

Day-to-day contact with others (co-workers and/or the public)

Making independent decisions

Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Working Conditions: RemoteTravel Requirements: Travel 41-60% within the USPhysical Demands: Light: Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the exertion of forces required is greater than that of sedentary work and if the worker remains stationary most of the time, the job is considered light work.Premier’s compensation philosophy is to ensure that…