Senior Digital Transformation Consultant

About this role

Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Senior Digital Transformation Consultant (DTC) will engage with key strategic customers that have implementations involving multiple sites, multiple business units, multiple regions or deployments of massive scale. The DTC operates with considerable independence to drive significant, large-scale value for Docusign's most strategic global customers by providing expert leadership on Docusign Center of Excellence (COE) creation, use-case identification (e.g. intake, prioritization, roadmap creation), industry best practices and change management, key performance indicator (KPI) definition and tracking, program-level reporting of accomplishments, risks, and return on investment (ROI). This role will work in concert with the other members of the Professional Services team as well as Account Executives, Sales Engineers, Customer Success Account Managers and Engagement Managers to execute key account strategies. The Digital Transformation Consultant, ultimately deploys to ensure customers fully leverage and get value from all aspects of Docusign capabilities leading to a modern Intelligent Agreement Management (IAM) platform. This position is an individual contributor role reporting to the Director of Digital Transformation Services. Responsibility Lead customers through the business and organizational impact of digital transformation, providing expert short and long-term change management strategies Act as the primary control point for commercial project oversight, including deal structuring, ROI estimation, and Statement of Work (SOW) drafting Direct the creation of strategic programs, charters, roadmaps, and business cases to drive alignment and secure buy-in from executive stakeholders across diverse business units Facilitate executive-level workshops and strategic discovery sessions to define digital transformation vision and execution plans Deliver expert, industry-tailored points of view on regulatory compliance, competitive landscape, preferred authentication, and prioritized digital transformation initiatives, based on successful global deployments Lead the analysis of legacy Agreement applications to provide prescriptive guidance and architect a multi-year roadmap for moving to a modern Docusign IAM platform, including end-to-end process maps charting ROI versus complexity Manage program-level risks and issues, independently executing executive-level escalation protocols when necessary Advise customer technical teams on optimal solution architecture and integration points (APIs, webhooks, authentication) Define and track KPIs and ROI to validate and drive ongoing platform adoption across the enterprise Mentor and coach less experienced DTCs and cross-functional teams on project implementation and resource planning best practices Travel up to 25% of the time Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of background in a business and technical consultative role with executive level interaction with a Bachelor's degree; or 6+ years of related experience with a Master's degree 5+ years of external, customer-facing experience within a SaaS or Professional Services environment Experience managing large-scale, enterprise-level projects within matrixed organizations Experience achieving high methodology compliance (e.g., 90%+) in a program management capacity Experience with global eSignature regulations (e.g., eIDAS, UETA, ESIGN) and data governance best practices Preferred External customer facing experience with large, global, matrixed enterprise accounts Excellence at articulating vision and expertly planning and commercially overseeing execution of large-scale, multi-year projects Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and often, unprecedented Technical background, infrastructure or development experience, and is leveraged as a Subject Matter Expert (SME) in specific product areas or industries Experience working in a matrixed organization and proactively leveraging an internal/external network to achieve company and departmental objectives Superior proactive and succinct communication, presentation, and workshopping skills that are clear and understandable to both technical and non-technical audiences Proven track record of success working within a Professional Services Experience leading executive-level workshops and strategic discovery sessions Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $135,100.00 - $201,450.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $131,800.00 - $191,200.00 base salary Washington, Maryland, New Jersey and…