Senior Demand Planner

About this role

Where Trust Leads, Bold Ideas Grow, and Community Thrives

Paula’s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our mission comes to life through four core values that guide our actions, decisions, and impact:

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Build Trust: We set the standard for skincare, transparency, and shared knowledge.

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Be Bold: We lead through innovation and by challenging the status quo.

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Act with Kindness: We operate with respect and care—for our customers, colleagues, and the planet.

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Create Community: We believe in the power of connection—whether educating customers, supporting each other, or giving back, we grow stronger together.

Our team spans North America, Australia/New Zealand, Europe, and the broader APAC region, collaborating globally to drive innovation. We offer space to thrive—personally, professionally, and through our comprehensive benefits package designed to support your well-being at every stage:

• Generous paid time off, including time off to volunteer

• Learning and development resources to support personal and professional growth

• Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products

• Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post)

• Great location – for roles that are hybrid or fully onsite, we’re in the heart of Seattle’s beautiful International District

• Did we mention we’re a dog-friendly office?

Our culture encourages continuous learning and is fueled by connection, curiosity, and cross-functional collaboration. Whether onsite, remote, or hybrid, we stay connected through shared initiatives that bring our teams together. If you’re inspired by transparency, driven to make an impact, and eager to help foster community—we’d love to have you join us.

How you’ll have at Paula’s Choice: This role is responsible for elevating demand planning from a fragmented, channel-by-channel activity into a single, disciplined global process. You’ll own the demand step of S&OP, drive a consistent forecasting methodology across NAM, APAC, EU and ANZ, and lead the aggregated, category-level global demand plan in partnership with regional planners who own SKU-level forecasts. Working with Commercial, Marketing, Finance and Supply, you’ll build the consensus demand plan, sharpen launch and in-month forecasts, and surface demand shifts early enough for the business to act. You’ll also be a pivotal member of the implementation team for our new demand planning solution.
Primary Responsibilities:

• Develop and maintain an accurate rolling 18-month global demand plan, keeping assumptions consistent across base trends, new launches, samples, promotions, retention strategy changes, and holiday and peak volumes.

• Own the aggregated, category-level global demand plan for revenue-generating units, partnering with category and regional/market planners who own SKU-level forecasts so the two levels reconcile.

• Lead the demand step of a newly formalized, integrated S&OP process spanning Demand, Supply, Commercial, Marketing and Finance, including monthly demand reviews with regional partners.

• Build the consensus demand plan with Commercial, Marketing, Finance and Supply, and represent demand planning at the consensus and executive tiers of S&OP, clearly communicating risks, opportunities and key assumption changes.

• Establish and own demand planning KPIs, including forecast accuracy, bias, and forecast value add, measured consistently by region, category and forecast horizon. Use root-cause analysis of misses to drive measurable improvement in methodology, assumptions and inputs.

• Drive accuracy of new product launch forecasts through rigorous analysis of distribution builds, velocity expectations and comparable launch performance, and refine post-launch as actuals come in.

• Run an in-month global pacing view that surfaces revenue risks and opportunities early enough for Supply and Commercial to act.

• Deliver timely in-season analysis of promotions, events and launches so stakeholders understand results, forecast implications and downstream impacts.

• Flag demand shifts that create supply constraints or excess inventory risk, and partner with inventory and supply teams to align on resolution.

• Serve as a key member of the implementation team for the new demand planning solution, helping shape process design, forecasting methodology and KPI reporting within the tool.

• Prepare written analyses, documentation and reporting that build a consistent, well-understood demand planning process across regions.

• Other responsibilities as assigned.

The details:

• Location: Remote, West Coast only

• Hours: Typical PDT business hours, some flexibility required

• Physical requirements: Ability to handle both sitting and screen time for long periods of time

• Travel requirements: Up to 10%, may vary

Qualifications:

• At least 5-7 years relevant work experience in demand planning or merchandise planning

• Advanced Excel skills using large data sets; building ad hoc analysis and reporting

• Detail oriented, self-starter with a successful record of bringing projects to completion

• Experience communicating with senior management and cross-functional partners, providing awareness of critical issues and action plans for resolution

• Ability to drive change as subject master expert in small and large scale process improvements and system implementations, with capability to influence at all levels

What can help you really stand out:

• Experience with PowerBI, Oracle Demand Planning & Netsuite

• Prior knowledge of personal care & beauty products

What we offer you*:

• A robust benefits package including health, vision, dental, retirement and more

• Flexible spending account, Employee assistance program

• Fitness perks, meditation app membership, and more

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