Senior Data Center IT Technician

About this role

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

We’re looking for an L2 IT Technician in data center to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer to This role focuses on troubleshooting of high-performance server hardware, including GPU clusters.

You will be deeply involved in resolving complex hardware incidents, proactively handling L1/L2 support via the ticketing system. Working closely with IT infrastructure engineers and L3 technicians, you will help optimize diagnostics, reduce resolution times, and continuously improve SLA performance.

Your responsibilities will include

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Solve hardware related issues with servers, involving in-depth advanced level troubleshooting

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Report to hardware problem management, execute workarounds and solutions

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Solve proactively L1/L2 tasks through ticket system

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Update new processes and documentation for IT hardware team

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Collaborate with IT infrastructure engineers and L3 Technicians to improve SLA with complex diagnostics

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Improve support processes, documentation and training materials

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Basic level of network tasks, troubleshooting and support

Requirements

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Knowledge of datacenters, and server equipment

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Advanced knowledge of IT hardware and practical experience of troubleshooting

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Advanced skills working with the Unix/Linux operating system and command line

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Experience with equipment monitoring, data analysis and presentation

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Proactiveness and sense of responsibility

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High proficiency in spoken and written English