Senior Customer Success Manager, Enterprise

About this role

Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in New York City!

As a Senior Customer Success Manager you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities.

What you’ll do:

• Ensure the retention, growth, and satisfaction of a portfolio of customer accounts

• Work with the Implementation Manager during implementation to understand customer’s success criteria and system configuration

• Partner with customers to build out a customer journey to help them reach their business goals

• Build post-implementation programs for enterprise and strategic accounts to ensure strong adoption plans for current customer employees and their new hires

• Produce and deliver web-based and in-person training sessions and strategic reviews for customers

• Field phone and email-based support inquiries from customers

• Work cross-functionally with Dealpath’s Sales, Marketing, Product, and Leadership teams to relay customer feedback, develop case studies, and resolve product escalations

• Be an advocate and leader for innovating Customer Success processes and how we support large teams at scale

Required Qualifications

• A curious and self-motivated team player, ready to embrace a fast paced, high-growth environment

• Product-focused; you enjoy and feel challenged mastering new software

• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues

• Always thinking of new ways to effectively serve customers and improve the Customer Success team’s internal processes

• Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues

The skill set:

• Bachelor’s degree or higher

• 4-7 years of customer success, account management, and/or commercial real estate experience

• Strong written and verbal communication skills, including comfort with presenting to senior executive audiences

• Empathy for customers and passion for helping them

• Demonstrated ability to manage ambiguity and apply problem-solving skills

• High attention to detail and accuracy

• Strong knowledge and proficiency in Excel / Google Sheets

• Experience servicing commercial real estate firms, asset managers, private equity, private credit, or investment managers; commercial real estate background.

Nice to haves:

• Commercial real estate background

• Familiarity with SQL, Salesforce, Asana, Gong, and AI tools

The Perks & Culture: