Senior Customer Success Manager EMEA

À propos du poste

<p><strong>⭐ Join DataDome at a once-in-a-career moment, as we build industry leading AI Agentic cybersecurity solutions on top of our industry-leading bot protection platform. As a Sr. Customer Success Manager, you’ll partner with the world’s largest enterprises to drive measurable impact, shape their success strategies, and help define the future of AI-driven cybersecurity. If you’re a strategic thinker who thrives in fast-moving environments and loves turning complex challenges into lasting customer success, this is your unicorn opportunity.</strong></p> <h3><strong>As the</strong> Senior Customer Success Manager EMEA, <strong>you will :</strong></h3> <ul> <li>Act as the primary business owner of the customer relationship post-sale.</li> <li>Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities.</li> <li>Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.</li> <li>Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.</li> <li>Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.</li> <li>Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.</li> <li>Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.</li> <li>Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.</li> <li>Identify and drive expansion opportunities in partnership with Sales.</li> <li>Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.</li> <li>Champion the voice of the customer internally, influencing product direction and operational improvements.</li> </ul> <h3>👤 <strong>It would be great if...</strong></h3> <ul> <li>5+ years in a Customer Success Management role</li> <li>Experience in cybersecurity and/or SaaS environments is a plus</li> <li>Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value</li> <li>Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams</li> <li>Proven ability to engage and influence senior stakeholders through data, insights, and clear communication</li> <li>Executive presence with the ability to build trust quickly and navigate complex customer environments</li> <li>Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams</li> <li>Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment</li> <li>Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action</li> <li>Collaborative, resourceful, and comfortable building processes in a scaling organization</li> <li>Passionate about delivering exceptional customer experiences and building long-term, value-based relationships</li> </ul> <h3><strong>Success in This Role Means</strong></h3> <ul> <li>Achieving Revenue Retention across assigned enterprise accounts through proactive engagement, value realization, and trusted advisory relationships.</li> <li>Driving measurable customer outcomes such as increased product adoption, demonstrable ROI, and strong advocacy (case studies, references, or expansion opportunities).</li> </ul> <h3><strong>What’s in it for you?</strong></h3> <ul> <li><span class="discussion-id-31f95671-66d2-8029-bd3e-001c551b69bb notion-enable-hover" data-token-index="0"><strong>Flex Life</strong>: This is a hybrid role that requires partial office presence, to be defined with the manager.</span><span class="discussion-id-31f95671-66d2-8029-bd3e-001c551b69bb notion-enable-hover" data-token-index="1">. Our Parisian office is located next to the Opera Garnier. You will also receive a 500€ stipend to help you set up your ideal workspace. </span></li> <li><strong>Health Benefits</strong>: We offer medical, dental, & vision insurance options to keep you feeling your best.</li> <li>A $100 annual allowance is provided for a leisure activity of your choice in Sports.</li> <li><strong>Professional Development</strong>: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.</li> <li><strong>Events & Team building: #We care and we have fun!</strong> We organise ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture</li> <li><strong>Parent Care</strong>: Gifts & care packages to celebrate growing families.</li> <li><strong>PTO:</strong> 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays.</li> <li>401 K eligibility +…