Senior Customer Success Manager EMEA

À propos du poste

⭐ Join DataDome at a once-in-a-career moment, as we build industry leading AI Agentic cybersecurity solutions on top of our industry-leading bot protection platform. As a Sr. Customer Success Manager, you’ll partner with the world’s largest enterprises to drive measurable impact, shape their success strategies, and help define the future of AI-driven cybersecurity. If you’re a strategic thinker who thrives in fast-moving environments and loves turning complex challenges into lasting customer success, this is your unicorn opportunity.

As the Senior Customer Success Manager EMEA, you will :

• Act as the primary business owner of the customer relationship post-sale.

• Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities.

• Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.

• Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.

• Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.

• Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.

• Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.

• Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.

• Identify and drive expansion opportunities in partnership with Sales.

• Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.

• Champion the voice of the customer internally, influencing product direction and operational improvements.

👤 It would be great if...

• 5+ years in a Customer Success Management role

• Experience in cybersecurity and/or SaaS environments is a plus

• Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value

• Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams

• Proven ability to engage and influence senior stakeholders through data, insights, and clear communication

• Executive presence with the ability to build trust quickly and navigate complex customer environments

• Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams

• Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment

• Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action

• Collaborative, resourceful, and comfortable building processes in a scaling organization

• Passionate about delivering exceptional customer experiences and building long-term, value-based relationships

Success in This Role Means

• Achieving Revenue Retention across assigned enterprise accounts through proactive engagement, value realization, and trusted advisory relationships.

• Driving measurable customer outcomes such as increased product adoption, demonstrable ROI, and strong advocacy (case studies, references, or expansion opportunities).

What’s in it for you?

• Flex Life: This is a hybrid role that requires partial office presence, to be defined with the manager.. Our Parisian office is located next to the Opera Garnier. You will also receive a 500€ stipend to help you set up your ideal workspace.

• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.

• A $100 annual allowance is provided for a leisure activity of your choice in Sports.

• Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.

• Events & Team building: #We care and we have fun! We organise ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture

• Parent Care: Gifts & care packages to celebrate growing families.

• PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays.

• 401 K eligibility +…