Senior Customer Success Manager

About this role

<div class="content-intro"><p><span class="TextRun SCXW107525881 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW107525881 BCX8">At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are </span><span class="NormalTextRun SCXW107525881 BCX8">immediately</span><span class="NormalTextRun SCXW107525881 BCX8"> at risk. </span><span class="NormalTextRun SCXW107525881 BCX8">We are the global leader in </span><span class="NormalTextRun SCXW107525881 BCX8">xOT</span><span class="NormalTextRun SCXW107525881 BCX8"> cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand </span><span class="NormalTextRun SCXW107525881 BCX8">what is</span><span class="NormalTextRun SCXW107525881 BCX8"> at stake</span><span class="NormalTextRun SCXW107525881 BCX8">. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.</span></span><span class="EOP Selected SCXW107525881 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":120,"335559739":160,"335559740":360}"> </span></p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}"><span class="TextRun SCXW142213423 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW142213423 BCX8">As a </span></span><span class="TextRun MacChromeBold SCXW142213423 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW142213423 BCX8">Senior </span><span class="NormalTextRun SCXW142213423 BCX8">Customer Success Manager (CSM)</span></span><span class="TextRun SCXW142213423 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW142213423 BCX8"> for North America, you will serve as a trusted advisor to our industrial clients throughout their journey with Dragos. </span><span class="NormalTextRun SCXW142213423 BCX8">You’ll</span><span class="NormalTextRun SCXW142213423 BCX8"> play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. </span><span class="NormalTextRun SCXW142213423 BCX8">You’ll</span><span class="NormalTextRun SCXW142213423 BCX8"> work with sales, technical account managers, and solution architects to </span><span class="NormalTextRun SCXW142213423 BCX8">leverage</span><span class="NormalTextRun SCXW142213423 BCX8"> positive business outcomes to promote operational readiness and prove the value of all Dragos offerings, including Dragos Platform, </span><span class="NormalTextRun SCXW142213423 BCX8">WorldView</span><span class="NormalTextRun SCXW142213423 BCX8"> Threat Intelligence, and Professional Services.</span><span class="NormalTextRun SCXW142213423 BCX8"> </span></span><span class="EOP Selected SCXW142213423 BCX8" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span> </span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span> <span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Serve as the primary post-sales contact for a defined set of accounts.</span> </li> <li data-leveltext="" data-font="Symbol" data-listid="6"…