Senior Customer Service Officer

About this role

OneDegree is a new generation of InsurTech that reimagining the industry with design and digital innovation. Our mission is to set new standards for insurance that puts customers first.

We are among the first batch of virtual insurers authorized by the Hong Kong Insurance Authority to provide insurance products purely through online channels. We pride ourselves on providing breakthrough innovations in products and services by our digital platform, we now offer Pet, Fire, Critical Illness and Home Insurance for your furry friends and for your home.

Want to join us and make a change? We are looking for a Customer Care Associate who act as a brand ambassador by assisting and resolving customer inquiries on a variety of communication channels. This role will be responsible for capturing customer's expectations, preferences, and aversions while finding helpful solutions and delivering exceptional, professional service in every interaction.

If you are customer-centric and solution-oriented, come and join our team!

*** No selling or cold / warm calls are required

What you will be doing:

• Communicate with customers through various channels including social media, email, live chat and phone calls

• Actively listen to customers and maintaining a friendly, positive, professional attitude

• Resolve difficult situations with creativity, tact, and diplomacy

• Provide information for customers to resolve their problems

• Set up processes for assembling customers feedback and liaise with key internal partners to improve company’s products

• Help with writing educational content and FAQ sections

• Provide cross-team supports for example Claims, Policy A