Senior Customer Engineer - Collibra Public Sector

About this role

Joining Collibra’s Public Sector team

The Federal Customer Engineer (CE) serves as the guiding force behind bringing Collibra Public Sector's (CPS) product and vision to customers and prospects. Senior Customer Engineers are responsible for both net-new and expansion opportunities in existing accounts. They establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. The CE maintains a technical relationship with customers throughout the entire customer journey, both pre- and post-sale. You will fill an essential and highly respected role in the sales organization at CPS.
As a Federal Customer Engineer at Collibra Public Sector, you will support our nation’s most critical agencies in achieving Data Sovereignty and Mission Intelligence. You will partner with Federal Account Executives to navigate the unique procurement and technical landscapes of the DoW, Civilian and the Intelligence Community agencies. Your goal is to show how Collibra’s Self-Hosted and FedRAMP-authorized platforms can break down agency silos, ensure regulatory compliance, and accelerate the secure adoption of AI.
Senior Customer Engineers at Collibra are responsible for
Presales

• Lead in-depth technical discovery sessions to uncover complex needs and environments and recommend solutions

• Owns delivery of technical evaluation efforts with input from specialists for (Data Quality, Privacy, AI Governance and the core Collibra Platform).

• Works closely with the Account Executive to craft win-win sales proposals and influence decisions.

• Participates in discovery and drives qualification of new opportunities, and expands Collibra solutions with existing customers.

• Prepares and owns functional and technical sections of RFPs/RFQs.

Demonstration/Presentation delivery

• Deliver focussed demonstration, creating sample/custom assets and configure workflows as required to meet client needs.

• Deliver focused presentations and roadmaps to key stakeholders across both business and technology

• Deliver complex tailored demonstrations and discuss in detail customization capabilities for specific use cases.

• Present tailored product roadmap presentation based on customer's priorities and current/future use cases

• Deliver complex multi-disciplinary workshops from start to finish involving internal and external stakeholders.

• Lead and own workshops, be the key driver for the agenda, and ensure outcomes result in positive outcomes for client and Collibra.

• Lead product and technical sections of regular business reviews with key customers

• Prepare and conduct product demonstrations, highlighting how Collibra’s Platform can support our Federal Government customer requirements.

• Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values.

• Deliver tailored demonstrations that address specific Federal mandates (e.g., OMB M-24-10 regarding AI Governance, CDO Council priorities, and Executive Orders on Data Sharing).

• Lead technical Proof of Value (PoV) engagements within agency environments.

• Ensure successful deployment of Collibra Edge behind agency firewalls.

Relationship Management

• Acts as the technical authority on Collibra’s security posture, including FedRAMP (Moderate), IL4/IL5 requirements, and SOC2 compliance.

• Acts as a liaison between the client and internal teams on complex requirements and issues that need clarification.

• Leads complex evaluation efforts, coordinating cross-functional resources, and complex testing scenarios.

• Document customer use cases and value realized (or to be realized for new) leveraging value consulting team where relevant.

• Proactively engages with senior-level and strategically important customer/prospect representatives, influencing product-related decisions.

• Develops executive-level credibility and trust, influencing customer-focused solution development and purchasing decisions.

• Build independent relationships to identify growth opportunities.

• Act as a go-to subject matter expert for specific product areas, industries, or complex technical domains.

Adoption and Expansion

• Architect highly customized and integrated solutions for identified Agency use cases

• Collaborate with Solution Architects in providing guidance on solution design for new use cases.

• Support customer identification of value and ROI. Support customer use case library aligned to data strategy and business value, leveraging the services team when and where required.

• Actively support account growth strategies with the AE/AM.

• Understand in detail the specific differentiators for Collibra solutions, including strengths and weaknesses of competition.

• Provide thought leadership on best practices for adoption and technical optimizations.

• Influences product and service direction to enhance overall client experience.

• Design and validate future-state technical architectures for major transformation projects, integrating across vast complex ecosystems

• Mapping solutions to value across large and dynamic customers, bridging both business and technical requirements.

• Advising and supporting customers’ technical stakeholders to accelerate Collibra adoption and value realization, i.e., be the primary point of contact for technical and product-related queries.

• Architect solutions that function across complex Federal environments, including on-premises, hybrid cloud, and disconnected/classified networks.

• Help agencies build a "Unified Data Language" to facilitate secure data sharing between departments while maintaining strict access controls and data labeling.

Customer Support

• Address technical questions, mitigate risks, and overcome objections related to security, scalability, integration and implementation.

• Identify adoption roadblocks and ensure successful product usage.

• Drive technical resolution and best practices for common challenges.

• Document customer…