Senior Customer Engagement Manager

About this role

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Location: San Francisco

Comp: $165k - $200k base + equity

Cloudflare is looking for a Sr. Customer Engagements Manager to shape how we engage, grow, and deepen relationships with our most strategic enterprise customers while driving our most important executive engagements. This is a high-visibility role that sits at the intersection of GTM growth strategy, cross-functional operations, executive influence, and narrative development.

You will work alongside account teams to understand what each customer cares about most, then translate that into a focused engagement strategy: shaping the narrative, preparing the executives who will be in the room, and designing the conversation to surface the customer's real business challenges. You will also build the frameworks and playbooks that allow this work to scale across the broader Executive Engagements Programs. We're looking for a resourceful, entrepreneurial individual who thrives in ambiguous situations, can think critically under pressure, and can manage relationships and build consensus with stakeholders at all levels. If you're someone who can roll up your sleeves and navigate complex challenges without a playbook, while applying strong conceptual and analytical problem-solving skills, we'd love to hear from you.

What You'll Do

• Top 250 Account strategy and growth (AMER): Serve as the strategic operating partner for Cloudflare’s most important enterprise customers across the Americas. Own the internal operational cadence that aligns Executive, Product, R&D, GTM, and other internal teams around each account, building the processes and frameworks, with an emphasis on AI solutions, that drive coordinated, sustained account growth. Act as the connective tissue between field teams and internal stakeholders to remove blockers, surface opportunities, and accelerate pipeline toward shared growth goals.

• Sales Partnership & Engagement Strategy: Serve as the primary strategic partner to account teams & C-Suite for executive engagements, from initial discovery through post-engagement follow-through. Join discovery calls to understand deal context, customer priorities, and desired outcomes. Help AEs and SEs translate their account knowledge into a coherent engagement strategy, and feed post-engagement insights back to Sales and leadership to inform next steps.

• Executive Preparation & Narrative Development: Build and maintain a library of modular narrative frameworks and talk tracks that help Cloudflare executives move fluidly between technical depth and business-level conversation across any executive-level meeting, including QBRs, executive syncs, strategic reviews, and Executive Briefings. Collaborate with Product and Engineering to translate technical capabilities into business-relevant narrative that articulate real-world value. Prepare each Cloudflare leader ahead of an engagement, briefing them on customer context, business priorities, open questions, and the narrative arc they'll be guiding.

• Facilitator-Led Engagement Design: When required, be present in person to host and facilitate Executive-level engagements at the San Francisco EBC, moving the organization away from slide-heavy, one-directional presentations toward meaningful executive-to-executive dialogue.

• Engagement Innovation: Continuously improve the quality and impact of executive engagements by identifying where AI and emerging tools can make interactions sharper, from using data to personalize agendas to capturing and summarizing key outcomes in real time. Bring new ideas to the program and pilot them with a bias toward practical impact, across all engagement formats and…