Senior Customer Communications Specialist

About this role

Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Exol is seeking an experienced, strategically minded, and creative Senior Customer Communications Specialist to drive our business narrative and significantly impact our commercial success.
As a key member of the Commercial organization, you will collaborate with cross-functional teams and external resources to execute Creative Strategy, produce strategic messaging, and develop high-quality communication collateral. This work is primarily focused on Proposal Building and developing presentations for sales, serving as the central driver for our Sales Content Development. This role centers on bringing our value proposition to life through clear, consistent, and creative content, while enforcing Branding and Design standards.
You will own the creation and editing of essential brand assets and content, support the execution of communication strategies, and work closely with product, sales, and senior leadership to articulate Exol’s value proposition and demonstrate the transformative impact of our AI-powered fulfillment solutions.
This position reports to the Senior Manager, Communications.
Exol* is pioneering fulfillment-as-a-service, offering outsourced warehousing operations and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as CPG, food and beverage, wholesale, and retail.
*Exol is an independently managed joint venture between Symbotic and Softbank.
What we do
The Customer Solutions organization at Exol is a critical part of the sales engine designed to provide end-to-end support of bid development for new business acquisition. Integrating the functions of supply chain analytics, pricing, solutions engineering and customer communications the team creates cohesive, data-driven bidding approaches to ensure consistency and maximize success in winning new contracts
What you’ll do
Creative Strategy & Planning

• Support the execution of comprehensive communications strategies aligned with business objectives, sales goals, and overall brand vision.

• Assist in conducting market research and competitive analysis to support the refinement of existing communications.

• Track key performance indicators (KPIs) for communication activities and assist in reporting on their effectiveness to leadership.

Content & Messaging

• Lead the creation and editing of high-quality communication collateral, including strategic documents required for Proposal Building and Sales Content Development.

• Craft and edit essential brand assets and content including video, infographics, and dynamic sales presentations.

• Ensure the sales repository is organized and accessible within workflow tools, coordinating with the Process Improvement team to facilitate efficient Sales Content Development.

• Collaborate with product and engineering teams to translate complex technical information into clear, benefit-driven content for a B2B audience.

Brand & Awareness Support

• Act as a brand champion, ensuring consistency in messaging and visual identity across all materials.

• Support the coordination of production resources to capture images and videos that reinforce brand storytelling.

• Fulfill requests for branded materials and assist in sourcing, ordering, and managing inventory of branded merchandise.

Collaboration

• Foster strong relationships with sales, engineering, operations, and executive teams to ensure communications efforts are integrated and effective.

• Work closely with senior leadership to articulate Exol’s value proposition and demonstrate the transformative impact of our AI-powered fulfillment solutions.

What you’ll need

• Bachelor’s degree in communications, Graphic Design, Marketing, or a related field is preferred.

• Minimum 5 years of experience in content communications, with a focus on creating B2B sales enablement and marketing collateral.

• Proven ability to craft creative, storytelling copy and choose effective visuals for a C-level executive audience.

• Strong understanding of complex sales cycles in a B2B environment.

• Strong project management skills: ability to multi-task and manage multiple projects simultaneously.

• Prior experience with a supply chain, material handling, or robotics company is preferred.

Technical Proficiency

• Exceptional written and verbal communication skills, including interviewing, writing, and editing; ability to articulate complex technical concepts to diverse audiences.

• Advanced proficiency in Microsoft PowerPoint, Word, Excel, and SharePoint.

• Experience with communications platforms (e.g., HubSpot, Marketo, Pardot) and CRM systems (e.g., HubSpot, Salesforce) is strongly preferred.

• Experience with project management tools (e.g. Asana, Monday, Smartsheets)

• Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and creating conceptual graphics/slides to concisely communicate key ideas and themes is preferred.

Our Environment

• Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges,…