Senior Credit and Collections Manager

About this role

Who You Are

You are a collaborative and results-driven finance professional with a strong background in commercial credit, collections, and accounts receivable management. You have a proven ability to balance customer relationships with sound credit risk management, using data-driven insights to improve cash flow while minimizing bad debt exposure.

You thrive in a fast-paced B2B environment where cross-functional partnership is essential. As a hands-on leader, you enjoy coaching teams, improving processes, and working closely with Sales, Accounting, and Operations to resolve issues, support business growth, and protect the company's financial health.

About the Role

As the Credit and Collections Manager, you will lead the company's credit and collections function, ensuring the timely collection of receivables while managing customer credit risk across a large and complex portfolio. Reporting to the CFO, you will oversee credit evaluations, collection strategies, dispute resolution, and accounts receivable processes that improve cash flow, reduce financial risk, and support continued business growth.

This role offers the opportunity to build strong partnerships across Finance, Sales, Account Management, and Order Operations while driving continuous process improvements, enhancing reporting capabilities, and developing a high-performing credit and collections team.

Other Responsibilities Include

• Lead collection activities to reduce past-due receivables, improve Days Sales Outstanding (DSO), and minimize bad debt exposure.

• Evaluate customer creditworthiness and establish, monitor, and adjust customer credit limits based on financial analysis and risk assessments.

• Partner with Sales, Account Management, Order Operations, and Accounting to resolve invoice disputes, billing issues, purchase order discrepancies, and other payment barriers.

• Monitor AR aging, unapplied cash, customer deductions, and collection performance while providing accurate reporting, cash forecasts, and risk assessments to Finance leadership.

• Coach, develop, and manage the Credit and Collections team by establishing clear goals, accountability, and best practices.

• Drive process improvements, automation initiatives, and enhancements to credit policies, collections workflows, and reporting capabilities.

• Complete ongoing security awareness training and comply with company policies.

• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts.

• Perform other duties as assigned.

Desired Skills and Experience

• 7 to 10+ years of progressive experience in credit, collections, accounts receivable, or finance operations, including prior leadership of a credit and collections team.

• Experience managing an accounts receivable portfolio of at least $1.1 billion, reflecting the scale and complexity of the company's operations.

• Strong knowledge of commercial credit analysis, customer risk assessment, collections strategies, dispute resolution, and accounts receivable management within a B2B environment.

• Experience managing a large, complex accounts receivable portfolio with enterprise customers, including purchase orders, contract terms, and customer payment processes.

• Advanced proficiency in Microsoft Excel and financial reporting tools; experience with NetSuite or similar ERP systems is preferred.

• Excellent analytical, negotiation, communication, and relationship management skills, with the ability to influence stakeholders across Finance, Sales, and Operations while driving process improvements.

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