Senior Creative Project Manager

About this role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

At Five9, we believe every customer interaction should be effortless, connected, and on brand. To help us deliver on that vision, we’re hiring a Senior Creative Project Manager—a detail-obsessed, process-driven project manager who shepherds creative and content projects from kickoff to delivery and is often the last set of eyes on an asset before it goes live — ensuring every asset reflects our visual identity and brand voice.

In this role, you’ll manage the day-to-day execution of creative and content assets—coordinating across teams, optimizing workflows, and serving as the final checkpoint for both visuals and messaging. You’ll review creative and content for accuracy, consistency and alignment with Five9 tone, voice and style guidelines, and route issues back to the right owner to fix. You’ll partner closely with content and creative teams while managing and continuously improving the intake, tracking and workflows that bring it all together.

This is a hands-on, senior individual contributor role for someone who brings equal parts operational discipline and creative judgement — and who understands that great brand experiences depend on both.

We are focusing on AI tools across the team, and this role will help us use them well, safely, and on brand.
KEY RESPONSIBILITIES

• Own and improve creative request and production processes, identifying opportunities to streamline intake, prioritize competing requests, enforce intake standards and scale output

• Coordinate creative workflows across design, content, video and web teams, including internal stakeholders, external freelancers, agencies and vendors — moving work from brief to delivery with consistency and efficiency.

• Own the creative project calendar and team capacity plan, track progress, and proactively communicate milestones and updates

• Serve as the final quality checkpoint before assets go live: review creative (layout, typography, color, logo and brand usage, file specs) and content (accuracy, grammar, tone, terminology, links, and claims) against brand and style guidelines, and route corrections back to the owner

• Maintain QA checklists by asset type (web, email, video, social, print, events) and log recurring errors to improve quality upstream

• Confirm required approvals (brand, legal, product, regional) are complete and documented before final release

• Manage creative projects from intake through delivery, including campaigns, brand assets, content, video, web, and social

• Create and maintain clear project timelines, status trackers, and schedules

• Serve as the day-to-day point of contact for creative work: tracking briefs, deliverables, reviews, and approvals

• Consolidate stakeholder feedback, resolve conflicting input, and manage versioning and final approvals with a clear eye for detail and quality

• Identify bottlenecks early, escalate risks and suggest solutions to keep work moving

• Lead creative calls, check-ins, and debriefs when needed

• Keep stakeholders in the loop without overloading the creative team

• Capture lessons learned in project debriefs and keep process documentation, templates, and QA checklists current

• Use AI tools like Claude to speed up everyday work such as briefs, status updates, QA checks, and process documentation

• Review AI-assisted content and visuals with the same care as everything else, checking for accuracy, tone, and brand fit before anything goes live

• Test new AI tools, share what works, and help build prompts, templates, and simple guidelines for using AI responsibly on the team

KEY QUALIFICATIONS

• Deep understanding of creative workflows and asset production across digital, print, video, and event channels

• Sharp editorial instincts and a strong eye for copy and design quality (typos, inconsistencies, off-brand elements, broken links, incorrect specs)

• Familiarity with brand voice, tone, and style guides—and the confidence to help others follow them

• Excellent communication and stakeholder management skills—able to move work forward while keeping everyone in the loop

• Track record of identifying and implementing process improvements that boost team efficiency and content quality

• Ability to prioritize competing requests, manage team capacity, and diplomatically push back on scope creep and late changes

• Working knowledge of project management methodologies (Agile, Kanban, or hybrid); PMP, CAPM, or similar certification a plus

• Comfortable reviewing, proofreading and editing content created by others and giving constructive feedback that builds trust and elevates work

• Advanced proficiency in Monday.com for project tracking and working familiarity with SharePoint, Figma, Slack, and Microsoft products; experience with proofing or DAM tools is a plus

• Understanding of graphic design fundamentals (layout, typography, color, and file formats)

• Excellent organizational and time management skills; strong communicator who works well with creatives and stakeholders alike

• Calm under pressure, flexible with shifting priorities, and always two steps ahead

• A team player who cares about process, quality, and the people doing the work

• Hands-on experience using AI tools like Claude in daily work, including writing clear prompts and getting reliable results

• Familiarity with AI image and video tools, and good judgement about when AI helps and when a person needs to take over

REQUIREMENTS

• 7+ years of experience in creative project management or content operations, including 4+ years in a dedicated project…