Senior Consultant, Training Strategy Lead

About this role

Job Title: Senior Consultant, Training Strategy Lead
Location: Remote, East Coast Preferred
Description
Founded in 2004, BME Strategies is a Massachusetts-based consulting firm specializing in the design, implementation, and evaluation of public health programs for local, regional, and state government partners. Our work supports evidence-based, community-driven solutions that strengthen public health systems and advance equity across the communities we serve. At BME, our clients are on the front lines of Public Health. Priorities may shift but our commitment to supporting our partners does not. We take pride in having multi-year, multi-project engagements, often working closely as an extension of their staff. Our success comes from our shared values: a bias toward action; optimistically collaborative; willingness to navigate ambiguity; minimal ego - no job is too small or big; pursuing the equitable solution; always learning, and; committed to quality at every stage.
Position Overview
The Senior Consultant, Training Strategy Lead  is responsible for developing and leading the training strategy, approach, and implementation activities for a large-scale statewide technology modernization initiative, Metrik. This role will work closely with the broader Development IT Team, Solution Business Team, Organizational Change Management (OCM) resources, subject matter experts, rollout teams, and other partners.
The Training Strategy Lead will be responsible for the entire scope of the training strategy and delivery systems, including determining what training is needed and who needs it, as well as how it should be delivered and when it should occur to support successful use of the platform. The ideal candidate brings experience designing and executing training programs for complex technology, data, or enterprise system implementations and can effectively translate business and technical requirements into practical, user-centered learning experiences.
Project Overview
Metrik is a statewide initiative led by the Office of Local and Regional Health (ORLH) to modernize and standardize workflows, data collection, reporting, and performance management across Massachusetts’ local and regional public health system. The project supports alignment with state performance standards, improves data quality and interoperability, and strengthens the ability of local health departments to demonstrate capacity, outcomes, and compliance in a consistent, user-friendly Salesforce platform.
Training is a critical component of the project's success and requires a thoughtful, scalable, and sustainable approach. The training strategy will support a phased statewide rollout to local public health departments across Massachusetts. Primary users will include local public health staff, such as inspectors, administrators, and health directors, as well as state-level personnel supporting oversight, reporting, and program management activities. The platform will also support interactions with external users, such as businesses applying for permits and licenses. Training approaches must be tailored to the unique workflows, responsibilities, and levels of technical proficiency of each user group.
Key Responsibilities
BME Org-Wide Responsibilities for Senior Consultants (Subject Matter Experts):
Senior Consultant roles at BME consist of approximately 85% project work, 5% administrative work, and 10% business development.
Leads project design and attends to client relationships.
May serve as a technical expert and/or individual contributor on highly specialized workstreams.
Minimal project oversight needed.
Manages projects to exemplary client satisfaction.
Recognizes business opportunities with existing clients and works with leadership to pursue.
Proactively does outreach and sourcing of new clients.
Sources RFPs of interest.
Additional Responsibilities:
Develop and Lead Training Strategy: Define and maintain the overall training strategy, framework, roadmap, and approach to support successful use of Metrik across users.
Assess Training Needs: Partner with project leadership, subject matter experts, business team, and other stakeholders to identify training , learner personas, role-based requirements, and readiness considerations.
Design Scalable Training Approaches: Recommend and implement training delivery models, learning pathways, training environments, and support structures that effectively serve diverse user groups across the state. needs
Define Training Deliverables: Determine the appropriate mix of training materials and support resources (e.g., instructor-led training, e-learning modules, job aids, reference guides, videos, FAQs, office hours etc.) to support successful system use.
Lead Training Planning & Coordination: Partner with business, change management, rollout, and implementation teams to identify training priorities, define learning objectives, establish training timelines, and coordinate training-related activities across the project.
Coordinate Training Content Development: Collaborate with writers, subject matter experts, trainers, and other project resources to develop and maintain training materials, ensuring content aligns with project goals, user needs, and system functionality.
Coordinate Training Implementation: Support and coordinate the execution of training activities, including scheduling, communications, trainer preparation, pilot support, office hours, training logistics, and post-launch learning opportunities.
Partner on Organizational Change Management Efforts: Collaborate closely with change management, communications, stakeholder engagement, and rollout teams to align training activities with broader project readiness efforts.
Measure Training Effectiveness: Establish and monitor training success metrics, learner feedback mechanisms, participation tracking, and other indicators to continuously improve training outcomes.
Support Sustainability: Develop recommendations and processes for…