Senior Consultant, Manhattan Active WM

About this role

General Information
Job Title: Senior Consultant, Manhattan Active WM
Primary Job Location: Bengaluru, Karnataka, India
Location Flexibility: Hybrid, Bengaluru based, or Remote within India
Employment Type (Permanent/Contract/Part-time/Intern): Permanent, Full-Time
Hiring Timeline (Hiring month): Immediate
Reporting Line: Lead Consultant, Enterprise Systems
Application Deadline: Open until filled
About Fulfillment IQ (FIQ):
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, supply chain, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Role Overview:
You will own hands-on configuration, testing, and continuous improvement of a global Manhattan Active WM template in a large, multi-customer program rolling out across dozens of warehouse sites a year. Working from approved functional designs, you turn requirements into standardized, reusable configuration and keep customer-specific complexity out of the template. The role works hours aligned to US business hours (an evening and night shift in IST), with occasional international travel for go-lives, planned with 6 to 8 weeks' notice (a valid US B1/B2 visa is a plus).
Mandate:

• Configure Manhattan Active WM independently from approved functional designs and template requirements

• Build and maintain reusable configuration components that deploy consistently across customers, sites, and environments

• Keep the template clean: flag conflicts, performance risks, and deviations to the Functional Architect

• Test, package, and deploy configuration changes through a controlled release process

• Support regional implementation teams through SIT, UAT, go-live, and stabilization
Must-Have Qualifications:

• Technical: 3+ years configuring and implementing WMS, including 2+ years of recent, hands-on Manhattan Active WM configuration

• Technical: practical experience with Manhattan Active Configuration Director, and configuration strategies and parameters, business rules, and workflows with an understanding of their dependencies

• Technical: documenting, testing, and deploying configuration changes, and resolving configuration defects

• Functional: strong command of warehouse processes: receiving, putaway, inventory, replenishment, picking, packing, and shipping

• Knowledge of functional and integration orchestration across WMS, WES, ASRS, AMR, GTP, WCS, Parcel Management systems, etc.

• Functional: configuring reusable functionality within a functional template, working from written functional specifications

• Language: professional working proficiency in English, written and spoken. Spanish is a plus.
Key Responsibilities:
Global Template Configuration

• Configure inbound, inventory, replenishment, picking, packing, shipping, and other warehouse execution processes

• Configure MHE integration touchpoints for WES/WCS, ASRS, AMR, GTP, etc.

• Configure and maintain system parameters, business rules, workflows, and operational settings

• Build reports, documents, labels, dashboards, and implementation scripts to program standards

• Manage configuration changes through Configuration Director and approved tools
Configuration Governance and Quality

• Keep configuration consistent with approved designs and template standards

• Avoid duplication and customer-specific dependencies; escalate design ambiguities

• Maintain accurate configuration documentation, dependencies, and change history
Template Enhancement

• Recommend simplifications and template enhancements from recurring implementation needs

• Provide feasibility and impact input on functional change requests

• Evaluate new Manhattan Active capabilities that reduce the need for extensions
Testing, Deployment, and Implementation Support

• Unit and functional testing of new configuration; support automated regression testing

• Support configuration packaging, versioning, and deployment across environments

• Troubleshoot configuration issues during SIT, UAT, go-live, and stabilization

• Transfer knowledge to client super users, regional configurators, and support teams
Key Performance Indicators:

• Configuration items delivered on time and first-time right

• Configuration defects found in SIT and UAT versus production

• Documentation completeness for delivered changes

• Go-live support issues resolved within agreed priority
Why You Will Love Working Here:
At Fulfillment IQ, we do not just build supply chain solutions, we build long-term careers. We give our people real ownership, real influence, and meaningful responsibility. Whether you are leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact. We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.
Compensation and Benefits:
Compensation is a competitive annual CTC based on experience. We discuss compensation openly at the first screening call.
India
Health and Wellness

• Comprehensive group medical insurance for you and your family, in line with local practice

• Employee wellness programs where applicable
Time Off

• Competitive paid time off, sick leave, and public holidays

• Flexible leave policies that respect local labour…