Senior Construction Defect Claims Manager

About this role

FrankCrum is a Top Workplace!
FrankCrum, voted by it's employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!

The Role You'll Play to Create Success
We are happy to announce a full-time Senior Construction Defect Claims Manager position filled with many exciting opportunities! This role contributes to the mission of FrankCrum by leading the assigned construction defect claims team and is accountable for effective claim handling, technical quality, reserve adequacy, litigation oversight, and timely, appropriate claim resolution. The role develops claims professionals, directs complex claim strategy within delegated authority, and partners with the Construction Defect Director of Casualty Claims to improve operational outcomes and manage loss and expense exposure.

• Leads the assigned Construction Defect claims team and is accountable for claim-handling quality, reserve adequacy, timely resolution, and effective management of loss and expense exposure. Translates priorities established with the Construction Defect Director of Casualty Claims into team objectives, resource allocation, and operating practices.

• Builds the technical capability and independent judgment of assigned adjusters through coaching, development planning, and guidance on complex claims. Identifies skill gaps and provides targeted learning opportunities to strengthen claim quality and team effectiveness.

• Identifies emerging claim exposures, inventory trends, and operational risks; evaluates their potential impact; and recommends action to the Director. Leads implementation of approved responses and monitors their effectiveness.

• Leads approved improvements to claim-handling procedures, workflows, escalation practices, and technical training. Uses claim trends and operational findings to establish improvement priorities, implement changes, and assess resulting outcomes.

• Establishes clear performance expectations aligned with business objectives and claims standards. Monitors individual and team results, conducts performance discussions, and holds direct reports accountable for claim quality, productivity, timely action, and professional development.

• Serves as a technical escalation point for complex and high-exposure construction defect claims. Directs investigation, coverage analysis, liability and damages evaluation, allocation, and resolution strategy within delegated authority, escalating material issues with clear analysis and recommendations.

• Analyzes claim inventory, litigation metrics, loss and expense development, and reserve adequacy to identify trends and guide management decisions. Provides the Director with timely reporting, actionable insights, and recommendations to address adverse development and improve claim outcomes.

• Reviews and authorizes reserves and settlements within established authority, ensuring decisions are supported by documented exposure analysis and resolution strategy. Escalates matters exceeding authority with timely recommendations and supporting rationale.

• Reviews all new losses and directs timely claim assignment, initial handling priorities, and reserve evaluation. Balances workloads based on claim complexity, exposure, and adjuster capacity, and identifies resource needs for discussion with the Director.

• Partners with the Director on staffing needs, candidate interviews, and hiring decisions. Administers company personnel policies consistently and aligns team responsibilities and development priorities with operational needs.

• Oversees the assigned team's response to claim file audits and participates in file reviews to identify technical and operational gaps. Establishes corrective action plans, monitors completion, and verifies that improvements are incorporated into ongoing claim-handling practices.

• Maintains management diaries and conducts risk-based claim reviews to ensure appropriate coverage decisions, reserving, documentation, communication, and timely action. Addresses handling deficiencies and escalated service issues to support consistent claim outcomes and adherence to applicable claims-handling requirements.

• Oversees litigation management for the assigned claims inventory, including evaluation of defense strategy, counsel performance, litigation budgets, and opportunities for appropriate resolution. Directs adjustments within delegated authority and company protocols and escalates significant litigation risks to the Director.

• Leads or contributes to assigned claims initiatives and cross-functional projects, establishing deliverables, coordinating stakeholders, and monitoring progress to support department priorities and successful implementation.

The Attributes We Seek

• High school diploma or equivalent required. College Degree preferred.

• Ten (10) years of general liability claims handling experience, including substantial experience with construction defect claims.

• Five (5) years of supervisory or claims management experience.

• Demonstrated experience managing complex claims, evaluating coverage and liability issues, overseeing litigation, and exercising sound judgment regarding reserves and settlements.

• Demonstrated ability to lead claims professionals, manage inventory, evaluate performance, and implement effective claims management practices.

Our Competitive Benefits
Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is just twenty-five dollars…