Senior Comsense Business Process Specialist

About this role

About Us
Company OverviewUnified Door & Hardware Group (UDHG) is a premier provider of commercial door, frame, and architectural hardware solutions serving customers across North America. UDHG supports a wide range of construction and architectural projects, delivering specialized expertise, professional installation, and reliable service to commercial, institutional, and multi-family markets.
As part of Foundation Building Materials (FBM), a leading construction materials distribution company, UDHG operates within a broader organization that combines scale, specialty expertise, and a customer-first mindset. Together, FBM and UDHG’s 8,000+ team members are committed to operational excellence, innovation, and employee development. As the organization continues to grow and evolve we are investing in strong, forward-thinking talent to support our long-term success.
Overview
Position OverviewThe Comsense Business Process Specialist serves as an experienced functional resource for UDHG employees who use Comsense to manage commercial door, frame, and hardware projects.
This position is designed for an experienced Comsense user who has developed strong expertise within one or more areas of the system, including Estimating, Engineering and Detailing, Project Management, Procurement, Warehouse and Inventory Operations, or Accounting and Finance.
Candidates are not expected to be experts across every Comsense module. UDHG is interested in individuals who bring deep knowledge within their functional area, understand how their work affects other departments, and have experience supporting large or complex projects through critical stages of the project lifecycle.
The Comsense Business Process Specialist will work with other functional experts and business leaders to improve system usage, document practical workflows, support employees, and promote consistent processes across UDHG locations. The position will require regular travel to provide hands-on support and instruction.
Responsibilities and Qualifications
Key ResponsibilitiesComsense Functional Expertise

• Serve as a subject-matter resource within one or more assigned Comsense functional

• Apply hands-on Comsense knowledge to support commercial door, frame, and hardware

• Help employees understand how transactions within their function affect downstream

• Research system and workflow questions and provide practical guidance based on project and operational

• Maintain current knowledge of Comsense Enterprise and applicable Opening Suite functionality within the assigned area.

• Build broader knowledge of connected Comsense functions through collaboration and cross-

• Support large, complex, or high-priority projects when additional functional expertise is

Employee Onboarding and Instruction

• Develop and deliver structured Comsense onboarding for new employees within the assigned functional

• Provide role-specific instruction for estimators, detailers, project managers, purchasing employees, warehouse teams, accounting employees, and other Comsense users.

• Conduct live instruction through virtual sessions, classroom settings, individual support, and hands-on desk-side coaching.

• Translate Comsense functionality and system requirements into clear, repeatable UDHG

• Adjust instruction based on the employee’s role, experience, responsibilities, and level of system

• Provide follow-up support to help employees apply approved processes in their daily

• Partner with managers and designated super-users to reinforce consistent practices within their departments and locations.

• Participate in cross-functional learning sessions when a workflow affects multiple

Curriculum Development and Knowledge Management

• Develop and maintain standard operating procedures, quick-reference guides, process maps, checklists, video demonstrations, and other Comsense learning materials.

• Create specialized learning paths based on job function and system

• Organize learning materials within approved company platforms, including SharePoint, learning management systems, or other internal knowledge repositories.

• Review training content regularly to ensure it reflects current UDHG procedures and Comsense

• Update internal materials following applicable Comsense releases, patches, configuration changes, or process updates.

• Work with functional leaders to validate the accuracy of training and process

• Maintain version control and consistent naming conventions for published learning

Process Improvement and System Adoption

• Review how employees and locations use Comsense within the assigned functional

• Identify recurring user errors, incomplete transactions, process bottlenecks, data integrity concerns, and skill gaps.

• Partner with department leaders to develop targeted refresher sessions, corrective instruction, and advanced learning opportunities.

• Help establish clear and consistent workflows across UDHG

• Identify upstream issues that may affect project scope, costs, material requirements, schedules, purchasing, inventory, billing, margin, or financial reporting.

• Recommend practical improvements based on employee feedback, operational observations, and recurring support requests.

• Monitor adoption of approved processes and provide leadership with feedback regarding progress and additional support needs.

• Assist with user acceptance testing when new Comsense functionality, configurations, or workflows are introduced.

Advanced User Support

• Serve as an escalation resource for advanced Comsense questions within the assigned functional

• Help diagnose whether an issue is related to system functionality, process design, data accuracy, or user knowledge.

• Resolve questions when possible and coordinate with internal technical resources or Comsense support when additional assistance is required.

• Document recurring issues and their approved solutions for future

• Provide additional support during new location implementations,…