Senior Compliance Business Oversight Manager (US)

About this role

Work Location:
Mount Laurel, New Jersey, United States of America

Hours:
40

Pay Details:
$115,440 - $186,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Compliance
Job Description:

Why Work with Us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact - both in day-to-day operations and in the design of a future-focused compliance program. This is not just about implementing a new program - it's about creating a culture of compliance that will cascade throughout the organization.

The Senior Compliance Business Oversight Manager (US) is responsible for providing senior-level, independent compliance risk oversight for Payment Operations, including payment processing, Automated Clearing House (ACH), wire transfers, check processing, funds availability, electronic funds transfers, returns, adjustments, disputes, error resolution, exception handling, and related operational controls. The role may also support Commercial Banking activities where payment-related products, services, or operational processes intersect with assigned business coverage.

Team is made up of seven Compliance personnel covering Commercial and Small Business Banking. Team oversight expanding to include Payment Operations. This role will support both the Commercial and Small Business Banking as well as Payment Operations business.

***The above details are specific to the role which is outlined in the general description below. Please review the Preferred skills below as you consider this opportunity.

The Senior Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.

Depth and Scope:
• Leads or supports the development, maintenance, and continuous enhancement of compliance oversight programs designed to identify, assess, manage, monitor, and report regulatory compliance risk for Payment Operations
• Provides senior-level compliance advice, credible challenge, and effective oversight for payment operations strategies, new initiatives, products, services, operational changes, customer impact matters, and issue remediation activities
• Provides compliance oversight for payment operations processes, including wire transfers, Automated Clearing House (ACH), check processing, funds availability, returns, adjustments, disputes, error resolution, and exception handling
• Advises on compliance requirements related to Regulation E, Regulation CC, Regulation J, Federal Reserve payment system rules, network rules, and applicable operational requirements for payment products and services
• Reviews operational changes, system enhancements, vendor impacts, and process redesigns to assess potential compliance implications for payment processing, customer servicing, disclosures, recordkeeping, and escalation
• Provides compliance oversight and credible challenge for payment-related issues, including processing delays, operational incidents, control breaks, customer impact assessments, remediation plans, and regulatory reporting considerations
• Assesses compliance implications of fraud trends, service disruptions, payment processing exceptions, and other operational events, including potential customer harm and remediation obligations
• Partners with Payment Operations, Product, Technology, Legal, Risk, and Third-Party Risk Management to strengthen controls supporting timely processing, accurate customer disclosures, error resolution, recordkeeping, escalation, and sustainable remediation
• Monitors emerging payment risks, including faster payments, digital payment channels, tokenized deposits, stablecoin-related payment facilitation, operational resilience, fraud trends, and third-party dependencies
• Partners with business leaders and control partners to operationalize compliance requirements, strengthen controls, and support alignment with enterprise compliance programs and risk appetite
• Oversees and contributes to compliance risk assessments, regulatory change management, monitoring, testing, issue management, training, reporting, and other core compliance program activities, as applicable
• Develops trusted relationships with senior Payment Operations, Product, Technology, and control partners, and provides clear, practical, and risk-based guidance on complex regulatory matters impacting payment processing, servicing, and related operational activities
• Supports management reporting and provides timely, accurate, and well-supported insight on compliance risks, control effectiveness, customer impact matters, issues, remediation progress, trends, and outcomes for senior management and governance committees
• Serves as a senior compliance representative on projects, initiatives, and working groups involving complex laws, regulations, business processes, controls, and cross-functional stakeholders
• Coordinates with Legal, Risk, Audit, Operations, Product,…