Senior Community Manager-Cortland Westshore

About this role

<div class="content-intro"><p>At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.</p></div><p><span style="font-size: 12pt;"><strong>Role Overview</strong></span></p> <p><span style="font-size: 12pt;">As the Senior Community Manager, you are the strategic leader responsible for the overall success of multiple multimillion-dollar, multifamily apartment communities. This role requires exceptional leadership, operational expertise, and financial acumen to drive performance across multiple sites. You will oversee community operations, lead teams, and ensure alignment with company standards while delivering an exceptional living experience for residents.</span></p> <p><span style="font-size: 12pt;">Leadership & Team Development:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead and develop high-performing teams across multiple communities with clarity, purpose, and strategic focus.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Foster a culture of accountability, collaboration, and excellence across all sites.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Attract, coach, and retain top talent, energizing teams through influence and motivation to deliver strong, consistent results.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide guidance and support for escalated resident concerns across communities, ensuring timely and professional resolution.</span></li> </ul> <p><span style="font-size: 12pt;">Sales & Revenue Growth:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive leasing performance across multiple communities by setting goals, monitoring KPIs, and coaching teams to exceed occupancy and revenue targets.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Implement portfolio-wide sales strategies that maximize conversion rates and optimize pricing.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with marketing teams to execute campaigns and maintain a strong social media presence that attracts prospects and builds brand awareness.</span></li> </ul> <p><span style="font-size: 12pt;">Community Advocacy & Resident Experience:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Champion a resident-centric mindset across all communities, delivering exceptional service that strengthens satisfaction and retention.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure a concierge-level experience for residents and prospects, creating positive and memorable interactions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Act as a brand ambassador, showcasing not just homes but a lifestyle of comfort, convenience, and premium living.</span></li> </ul> <p><span style="font-size: 12pt;">Operational Excellence</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Oversee day-to-day operations across multiple sites with rigor and efficiency, ensuring adherence to standards, policies, and timelines. Ensure compliance with company policies, Fair Housing regulations, OSHA standards, and all applicable laws.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Conduct regular property inspections to maintain curb appeal, safety, and brand standards.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage vendor relationships and negotiate contracts to ensure quality and cost efficiency.</span></li> </ul> <p><span style="font-size: 12pt;">Financial Performance</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own responsibility for achieving and exceeding Net Operating Income targets across multiple communities through effective revenue generation and expense management.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Use financial insights to manage budgets, control expenses, and identify opportunities for long-term value.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Analyze portfolio metrics and KPIs to identify opportunities for improvement and growth.</span></li> </ul> <p><span style="font-size: 12pt;">Change Leadership & Stakeholder Collaboration</span></p> <ul> <li style="font-size: 12pt;"><span…