Senior Commercial Manager

About this role

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

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Senior Commercial Manager – Careem Shops (Jordan)

About Careem Shops

Careem Shops is a third-party marketplace inside the Everything App, connecting customers to a wide network of local partner stores—including supermarkets, pharmacies, florists, butcheries, electronics shops, pet shops, and more.

Every order is picked and packed by the partner themselves, with our Captain network delivering it in 30 minutes. Our mission is simple: simplify and improve lives across the region, one order at a time.

About the role:

We’re looking for a Senior Commercial Manager to lead and grow Careem Shops in Jordan. You will own the commercial strategy and P&L, build and scale partnerships across key retail categories, and work closely with cross-functional teams to deliver sustainable growth and an exceptional customer experience.

This role combines strategic thinking with hands-on execution. You’ll be responsible for driving business performance, identifying new growth opportunities, and shaping the future of quick commerce in Jordan. Reporting directly to the GM of Careem Shops for UAE & Jordan, you’ll have the opportunity to influence strategy, execute at scale, and make a measurable impact on one of Careem’s fastest-growing businesses.

You’ll inherit a business with strong foundations and a clear opportunity to accelerate its next phase of growth.

What You Will Own

1. P&L and Commercial Strategy

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Full ownership of the Jordan Shops P&L.

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Set and defend category strategy across supermarkets, pharmacy, flowers, butcheries, electronics, and other sub-verticals.

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Build the annual and quarterly business plans, reporting performance and forecasts to the GM with public-company rigour.

2. Merchant and Partner Store Operations

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Lead merchant acquisition and account management across all categories, growing the base of local SMEs on the platform while improving mutual unit economics.

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Own partner store operational standards (catalogue/menu quality, stock accuracy, and order-acceptance times) to safeguard our sub-25-minute delivery promise.

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Partner with Category and Captain Ops teams to maintain high availability during peak demand and seasonal surges (e.g., Ramadan, back-to-school).

3. Everything App Synergy

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Collaborate with Careem Pay to ensure frictionless checkout and drive…