Senior Cloud Site Reliability Engineer

About this role

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong><span data-contrast="auto">So, what's the role all about?</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">NICE is looking for a Senior Site Reliability Engineer to join our core Reliability Engineering team, responsible for ensuring the scalability, reliability, and performance of mission-critical systems and observability platforms across multiple environments and regions. This role is ideal for someone who thrives in fast-paced environments, enjoys automation, and has a strong background in cloud-native operations, observability stacks, and incident management. You'll collaborate closely with product, platform, and development teams to drive reliability-first design, proactive observability, and operational excellence.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">How will you make an impact?</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><em><span data-contrast="auto">Reliability & Performance</span></em> <br><span data-contrast="auto">· Design and implement scalable, reliable, and resilient systems across hybrid or multi-cloud environments (primarily AWS/EKS/ECS/Lambda)</span> <br><span data-contrast="auto">· Drive improvements in system uptime, latency, and overall service health metrics (SLOs, SLIs, SLAs)</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><em><span data-contrast="auto">Automation & Infrastructure as Code</span></em> <br><span data-contrast="auto">· Build and manage infrastructure automation using Terraform, Helm, and Kubernetes</span> <br><span data-contrast="auto">· Improve CI/CD pipelines using Jenkins, GitHub Actions, ensuring safe and automated rollouts, monitoring, and rollbacks</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><em><span data-contrast="auto">Observability & Monitoring</span></em> <br><span data-contrast="auto">· Own and enhance the observability stack (Prometheus, Grafana, Loki, Tempo, OpenTelemetry, Mimir, etc.)</span> <br><span data-contrast="auto">· Define and implement SLOs and error budgets; enable development teams to monitor and act on reliability metrics</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><em><span data-contrast="auto">Incident Management</span></em> <br><span data-contrast="auto">· Lead major incident response, root cause analysis (RCA), and blameless postmortems</span> <br><span data-contrast="auto">· Partner with product teams to define and enforce operational readiness standards before production releases</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><em><span data-contrast="auto">Security & Compliance</span></em> <br><span data-contrast="auto">· Ensure platform-level security and compliance with organizational and regulatory standards</span> <br><span data-contrast="auto">· Collaborate with InfoSec and compliance teams to maintain a secure and auditable infrastructure</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><em><span data-contrast="auto">Technical Leadership</span></em> <br><span data-contrast="auto">· Mentor junior SREs and developers on reliability practices, automation, and observability</span> <br><span data-contrast="auto">· Contribute to technical roadmaps and reliability-focused design reviews</span><span…