Senior Claims Advocate

About this role

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

We are seeking a highly experienced Senior Claims Advocate with expertise in both workers’ compensation and liability claims to deliver exceptional claims management, strategic advocacy, and risk mitigation support to our clients. The ideal candidate will have a strong background in multi-jurisdictional claims handling, including workers’ compensation and liability lines such as general liability, auto, and property and demonstrate analytical skills and a client-focused mindset.

LOCATION: Duluth GA, this is a hybrid position, with a minimum of three in-office days per week.

WHAT YOU’LL DO:

Claims Advocacy & Oversight

• Manage and advocate for complex claims across both workers’ compensation and liability lines from initial reporting to final resolution.

• Serve as a trusted advisor to clients, delivering strategic guidance to reduce claim costs and improve outcomes.

• Partner with carriers, TPAs, and legal counsel to ensure appropriate claim handling, reserving, and settlement strategies.

• Identify claim trends across multiple lines and propose tailored solutions to reduce loss experience.

• Support clients in challenging denials, negotiating settlements, and intervening in escalated cases.

Client Consulting & Risk Mitigation

• Provide consultative support on injury and incident management, return-to-work strategies, and liability exposure, and overall claim risk.