Senior Campaign Operations Manager

About this role

This is a 12 month fixed term employee contract.

This posting reflects an existing vacancy.

JOB PURPOSE

This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay.

We're seeking a Senior Campaign Operations Manager to support eBay's Regulatory team. In this role, you will serve as the operational backbone for regulatory-focused campaigns across multiple markets. You’ll drive detailed planning, manage cross-functional coordination, and ensure campaigns are delivered on time, aligned, and fully approved across business units.

Success in this role requires strong project management skills, executive-level communication, and the ability to work independently in a fast-moving, global environment. The ideal candidate is proactive, resourceful, highly organized, and comfortable navigating ambiguity while building relationships across teams.

WHAT YOU’LL DO:

Campaign & Regulatory Initiative Planning

• Develop detailed project plans and timelines (in Google Sheets) for regulatory campaigns across multiple markets and quarters

• Break initiatives into clear steps, milestones, dependencies, and ownership assignments

• Collaborate with Program Leads, copywriters, agencies, Legal, Product, Trust, and other business units to define scope and realistic delivery timelines

• Plan and maintain forward-looking regulatory campaign calendars aligned to evolving legal requirements

• Proactively identify risks, gaps, and dependencies before they impact delivery

Cross-Functional Coordination & Leadership

• Build strong working relationships across Legal, Product, Operations, Communications, and regional stakeholder groups

• Proactively drive projects forward by identifying required inputs, stakeholders, and approvals without requiring detailed direction

• Communicate clearly and professionally with senior stakeholders, providing context, recommendations, and status updates throughout the project lifecycle

• Facilitate stakeholder alignment meetings and ensure decisions, actions, and next steps are documented and executed

Content & Platform Operations

• Execute content updates and publishing across in a new content management platform for multiple languages. Must have prior experience using a CMS tool

• Coordinate translation, reviews and approvals with stakeholders

• Maintain accuracy and quality control across content, communications, and supporting documentation

• Serve as the central coordination point for internal stakeholders and external agencies

Tradeshow & Event Project Management

• Develop detailed timelines for regulatory-related tradeshows and events

• Coordinate deck development, design timelines, and approval processes

• Oversee proofreading and quality control of materials

• Manage production timelines for printed collateral

• Coordinate ordering of giveaways, swag, and event materials

• Ensure timely delivery and alignment with brand and compliance requirements

Measurement & Insights

• Create and deploy customer satisfaction surveys using internal tools

• Track, analyze, and report on survey results to identify trends and areas for improvement

• Monitor and analyze traffic to campaign-related websites and landing pages

• Provide clear reporting on campaign performance and engagement metrics

• Translate data into actionable insights to inform future regulatory campaign planning

Presentation & Communication

• Develop structured, visually clear internal presentations outlining campaign plans, timelines, and progress

• Present updates confidently to stakeholders and mid-sized internal audiences

• Ensure consistent, well-organized communication across global partners

WHAT YOU BRING:

• 8-10 years of experience in campaign management, marketing operations, communications, in a large corporate or matrixed environment

• Experience using a Content Management system

• Proven experience building structured project plans and managing complex, multi-stakeholder initiatives

• Strong proficiency in Google Suite

• Experience coordinating with cross-functional stakeholders and external agencies

• Ability to manage multiple parallel projects across different markets and time zones

• Strong English writing and proofreading skills. Additional languages would be a plus

• Exceptional attention to detail and follow-through

• A proactive, forward-thinking mindset — able to anticipate next steps, risks, and dependencies

• Strong organizational and…