Senior Business Systems Manager

About this role

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond.

We operate at the cutting edge of Applied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better.

JOB SUMMARY

As Apptronik scales its humanoid robotics platform from prototype builds into volume production, we are seeking an experienced Senior Manager, Business Systems to build and lead the team responsible for the systems that carry a product from concept through design release into manufacturing. This leader will own the strategy, roadmap, and team accountable for our PLM, MES, and Quality systems, the design-to-build data thread that connects engineering to the shop floor, and the business process and business support systems that surround them. The ideal candidate brings proven people-management experience leading enterprise systems teams, a working command of engineering and manufacturing platforms sufficient to direct and evaluate the team's work, a strong track record of setting strategy and building durable business processes, and the judgment to balance speed of delivery with long-term system integrity in a fast-moving, high-growth environment.

This is a player-leader role at the intersection of people leadership and systems delivery. You will build, hire for, and manage a team of systems analysts and engineers, setting their priorities and holding them accountable — while staying close enough to the work to sit in a requirements workshop with mechanical and electrical engineering, a configuration review with a systems integrator, or on the production floor watching an operator work. You will not simply track other people's plans — you will set the function's scope and direction, drive executive-level decisions, hold both vendors and your own team accountable, and be measured on whether your team delivers systems that get adopted and produce the outcomes they were funded to deliver.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead and build the team accountable for end-to-end delivery of enterprise systems projects supporting engineering and manufacturing — business case, scope, schedule, budget, resourcing, risk, stage gates, and benefits realization

• Direct your team's PLM implementation, configuration, and continuous improvement — CAD data management, part and BOM structures, item numbering, revision and effectivity control, engineering change (ECR/ECN/ECO and deviations), and configuration management

• Own the design-to-build data thread: ensure your team delivers clean releases from the engineering BOM into the manufacturing BOM, routings, and work instructions, with traceable linkage back to the released design and as-built configuration

• Oversee your team's integration of PLM with ERP, MES, and the ECAD/MCAD toolchain so that a change released in engineering propagates correctly to planning, procurement, and the shop floor without manual re-entry

• Direct your team's delivery of MES capability for electronic work instructions, digital travelers, operation-level data collection, serialization, genealogy, station-level quality gates, and test data capture at the point of work

• Lead your team's delivery of Quality systems capability — document and training control, nonconformance and CAPA, supplier quality, incoming and in-process inspection, calibration, audit management, and change control — and establish closed-loop routing of production and field findings back into engineering change

• Set strategy for enterprise systems delivery on the Salesforce platform where it supports business processes adjacent to the product lifecycle — customer and program management, service and field support, warranty and returns, and case-to-quality handoffs

• Represent the function to Engineering, Manufacturing, Quality, Supply Chain, Finance, and Program Management leadership to elicit, prioritize, and negotiate business requirements; direct your team in translating them into well-architected system configurations, workflows, and integrations

• Set direction for the business processes that operate within these systems, ensuring your team designs and continuously improves them to be scalable, auditable, and aligned with internal controls

• Ensure your team delivers data readiness for prototype, pilot, and production builds in support of new product introduction — long-lead part release, make/buy decisions, supplier data packages, and as-built records

• Lead your team through implementation, upgrade, and module rollout projects end-to-end — planning, scoping, conference room pilot, testing, UAT, cutover, hypercare, and post-go-live optimization

• Own the vendor relationship strategy for systems integrators, VARs, and software vendors: statements of work, deliverable acceptance, change orders, licensing, renewals, support escalations, and roadmap alignment

• Set policy for system security and access administered by your team: roles, profiles, permission sets, segregation of duties, approval workflows, and periodic access reviews in support of audit and compliance

• Establish and govern master data practices across parts, suppliers, customers, BOMs, routings, and locations; hold your team accountable for data quality, reconciliation, and reporting standards

• Ensure your team builds and maintains reporting, dashboards, and analytics that give business leaders timely visibility into engineering change cycle time, BOM accuracy, first-pass yield, NCR and CAPA closure, on-time release, and user adoption

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