Senior Associate Support Engineer

About this role

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients. What started as a DME ePrescribing tool has become the order management platform of choice for home medical equipment.

Join our team and make a difference in patient care.

About the Role

You'll join Parachute Health's IT & Security team, working alongside engineers and analysts who keep our healthcare technology environment secure, compliant, and operationally efficient. You'll gain hands-on exposure to identity, endpoint, network, and cloud security, compliance, and incident response in an environment governed by SOC 1, SOC 2, and HITRUST CSF.

You won't just sit behind a desk. You'll be a part of a fast-paced environment, work closely with IT and Security professionals on real projects and sit in on incident response and architecture discussions

Responsibilities

IT operations & endpoint

• Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning, troubleshooting tickets, and end-user support.

• Help manage our macOS laptop fleet, MDM enrollment, configuration, software deployment, and compliance baselines.

• Troubleshoot connectivity, hardware, software, and authentication issues across Mac, Linux, and Windows environments.

• Document fixes, runbooks, and FAQs to help the team scale.

Identity & access

• Assist with Okta administration, user lifecycle, group management, SSO/MFA configuration, application assignments, and access reviews.

• Help run periodic access reviews and collect audit evidence.

Network & security tooling

• Support ZScaler operations, policy review, bypass requests, log analysis, and user troubleshooting.

• Help maintain DLP policies and triage alerts for potential data exfiltration.

• Assist with WAF rule review, false-positive tuning, and traffic analysis (AWS WAFv2 / Akamai).

• Support SIEM operations in Splunk/Wazuh by querying logs, building dashboards, and tuning alerts.

Scripting & automation

• Write and maintain scripts to automate repetitive IT/Security tasks - log analysis, evidence collection, ticket enrichment, account hygiene, and reporting.

• Build small tools that make the team faster (no full-stack development required).

• Contribute to and use AI/agentic workflows the team has built (MCP servers, Claude-based runbooks) to accelerate investigations.

Requirements

• Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Information Assurance, IT Management, or a related field.

• Scripting experience is required. You can write working scripts in at least one of: Bash, Python, or PowerShell. You don't need to be a software developer, but you should be comfortable automating tasks with code.

• Working knowledge of the Linux command line, file system navigation, permissions, process management, log inspection…