Senior Associate, In-Store - Strategy & Operations

About this role

About the Team

The Strategy & Operations team at DoorDash is the driving force behind the In-Store business line’s long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with In-Store's strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team is focused on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation.

About the Role

DoorDash is looking for a Senior Associate, Strategy & Operations to serve as the critical bridge between Product, GTM, and our merchants for the In-Store business (aka SevenRooms). In this highly visible, high-impact role, you will be responsible for shepherding new add-on products—such as Events and Lite—from early-stage MVP testing to robust Sales Pilots, and ultimately, through full-scale global Go-To-Market (GTM) launches.

You will act as the ultimate "train conductor" for these initiatives, bringing cross-functional teams together to drive projects across the finish line. This requires managing every facet of commercialization, including coordinating legal terms, establishing product naming conventions, drafting FAQs, defining sales positioning, and driving pricing and packaging strategies. You will size market opportunities, perform deep competitive research, and ensure global nuances are appropriately translated for regional success. You will champion project creation and execution, requiring you to dive deep into data and build consensus with cross-functional partners. The ideal candidate is a structured "first-principles" thinker who has a bias for action, thrives in ambiguity, and is obsessed with using data to drive results and achieve our goal of sustainable revenue growth.

The ideal candidate is an autonomous owner who can build consensus, synthesize complex data, and navigate 0-to-1 product launches in a fast-paced B2B SaaS environment.

You're excited about this opportunity because...

• 0-to-1 Product Commercialization: Own the end-to-end commercialization of new add-on products globally. Manage everything from MVP definition and legal terms to product naming, FAQs, sales pitching, and pricing & packaging.

• Cross-Functional Project Management: Act as the strategic "train conductor" across Product, Sales, Marketing, Product, Sales, and Legal. Bring people together, gather requirements, manage strict timelines, and drive complex initiatives forward without direct authority. You will work closely with leadership, leveraging your analytical skills to identify challenges, develop solutions, and ensure successful project execution in line with our growth objectives. You will establish clear metrics for success and designate project components to the appropriate cross-functional DRIs (Directly Responsible Individuals). You will be responsible for removing or escalating roadblocks to ensure project timelines are achieved.

• Market & Competitive Strategy: Size market opportunities and conduct deep competitive research for the region, diving into specific customer segments to understand what is working and analyzing closed-lost deals to understand what isn't. Ensure global product strategies account for local nuances.

• Data-Driven Insights: Dive deep into our data to uncover hidden trends, analyze product adoption, and monitor competitive dynamics. You will be responsible for developing dashboards, KPIs, and reports that translate complex data into compelling narratives and actionable recommendations.

• Executive Visibility & Alignment: Translate highly ambiguous project scopes into structured, actionable plans. Communicate updates, roadblocks, and strategic recommendations clearly to senior leadership and cross-functional partners.

• Risk Management: Anticipate and proactively manage obstacles and risks to strategic projects, developing mitigation strategies to keep initiatives on track.

We're excited about you because...

• Experienced Operator: 3-4 years of experience in project management, consulting, strategy & operations, preferably within a high-growth technology, SaaS, or hospitality environment.

• Autonomous Owner: You take ownership of projects, work autonomously, and demonstrate initiative to drive change. You are skilled at identifying issues, assessing risks, and finding creative, pragmatic solutions.You complete day-to-day tasks without instruction and require only general guidance on new or more complex types of work.

• Expert Project Manager: Proven track record of managing initiatives…