Senior Associate GDCM Messaging Implementation

About this role

Hilton Sans"; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">Exceptional Hospitality Starts with You
Hilton Sans"; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">The location for this position is virtual/remote (within the U.S.)
Hilton Sans"; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate, GDCM, Messaging Implementation, you will bring your technical skills to a hospitality company with an award-winning culture. On the Messaging team reporting to Manager, Global Deployment & Change Management you will support projects including Messaging.
What you'll do during a typical day:
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• Supervise a team of Associates in the implementation and deployment of Messaging solutions across Hilton's hotel portfolio.

• Deliver training and change management activities to support adoption, achieve intended business outcomes, and minimize operational disruption during deployments.

• Manage deployment activities by maintaining project trackers, identifying and mitigating risks, coordinating with partners, and ensuring project milestones and timelines are achieved.

• Plan and facilitate presentations, workshops, and conference sessions, and oversee on-site hotel installations as needed while applying program management methodologies and standard processes.

How you'll collaborate with others:
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• Will collaborate with 3rd party partner, Hilton Product Management Team, and Hilton Support Team (to name a few)

• Weekly Project Management Meetings – Internal & External

Projects you'll take ownership of:
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• Messaging Implementation

• Onboarding new integrators to the Messaging program, when needed

Hilton Sans"; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">What It Takes to Make the Stay
You have these minimum qualifications:
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• Three (3) years of professional experience in Technology, Project Coordination, Software Implementation, or a related field

• Two (2) years of hospitality operations experience.

• Two (2) years of experience coordinating software, system, or technology implementations, deployments, upgrades, or migrations.

• Experience managing project schedules, milestones, risks, issues, and dependencies through project completion.

• Experience managing multiple concurrent projects, deployments, or workstreams while meeting established deadlines.

• Experience facilitating project meetings and communicating project status, implementation timelines, risks, and outcomes to business and technical stakeholders.

• Willing to travel up to 30% (sometimes with short notice) and willing to work with a flexible schedule to satisfy the needs of projects outside of North America

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience

• Five (5) + years of professional work experience in Technology or related field

• Hospitality-based business experience, with a mix of operational and technology roles

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