Senior AR & Billing Analyst

About this role

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.

Senior AR & Billing Analyst

Overview

ID.me is looking for a Senior AR & Billing Analyst to join our growing Finance Team. This role goes beyond day-to-day collections and cash application — it combines hands-on receivables ownership with the accounting judgment and analytical rigor needed to support CECL reserve analysis, general ledger entries, and a complex, manual affiliate revenue reconciliation process. This is a senior individual contributor role, one level below the AR Manager, ideal for someone who wants to build and improve process rather than just execute an existing one.

ID.me is America's leading identity verification solution. With over 111 million members and growing, we are simplifying how individuals securely prove and share their identity online. To support our massive growth, we are building a top-notch Finance Team who will build and perfect the Finance department at ID.me.

If you are organized, analytical, and interested in joining a fast-paced, pre-IPO company with real opportunities for upward mobility and growth, this would be a great fit.

Responsibilities

- Own day-to-day collections and cash application, including managing customer relationships and serving as the escalation point for complex or disputed accounts

- Drive adoption of AI across the collections and cash application process, including intelligent prioritization of collector outreach, AI-drafted customer correspondence, predictive risk scoring, and automated reconciliation of customer responses.

- Prepare and maintain the AR aging schedule, and perform quantitative and qualitative analysis of aging trends to support the CECL (current expected credit loss) reserve methodology

- Prepare general journal entries related to bad debt reserve, write-offs, and other AR-related adjustments

- Reconcile the AR sub-ledger to the general ledger on a monthly basis

- Own the affiliate revenue commission process end-to-end and identify and drive improvements to the affiliate revenue process, with the goal of building consistent, documented, and scalable procedures

- Support core billing operations as needed, including invoicing, updating client accounts, and maintaining accurate billing records in NetSuite

- Develop and refine billing and collections policies, playbooks, and escalation paths suited to a rapidly scaling enterprise business, with automation embedded within

- Identify and deploy agentic and LLM-based solutions that reduce manual work and improve decision quality

- Partner with the Senior Manager of Revenue and Controller on process improvements, systems implementations, and month-end close activities

- Deliver regular reporting and insights on receivables health, bad debt reserves, collections performance, and automation metrics to senior finance leadership.

- Assist with audits and other ad…