Senior Applied AI Engineer, Autonomous Supply Chains

Over deze functie

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Senior Applied AI Engineer, Autonomous Supply Chains

About Flexport

Look around you. Almost everything in the room crossed an ocean to get there. Moving one container from a factory to a warehouse takes 10 to 15 companies: truckers, customs brokers, port terminals, ocean carriers, insurers, lenders and warehouses, each with its own systems, paperwork and rules. A freight forwarder runs that whole journey, so the brand that makes the goods doesn't have to.

Most forwarders still run it on email, spreadsheets and phone calls. We call it email freight forwarding. Flexport runs it on one platform, where AI agents do the routine work and experts step in where judgment matters. We've moved $175B of goods for more than 13,000 brands across 135 countries. Our agents handle 21 million tasks a year, and up to 80% of customs work is automated.

Global logistics is a $13 trillion industry, and even the largest forwarder earns less than 3% of global logistics outsourcing revenue. People-powered operations don't scale: to grow, you hire. Software broke that ceiling for taxis with Uber, and for payments with Adyen and Stripe. Freight is next.

Amsterdam is one of Flexport's six engineering hubs, alongside San Francisco, Seattle, Chicago, Shanghai and Shenzhen. We own four domains end to end: Customs Technology, Autonomous Supply Chains (Applied AI), Platform and Security. See what we build at amsterdam-engineering.flexport.com.

The team: Autonomous Supply Chains

Logistics is famously hard to automate, because the happy path rarely happens. One customer won't take deliveries on a Tuesday. Another wants invoices only on Fridays, with some lines merged and others renamed. Until recently, people handled all of that by hand. Now operators use Forge, the agentic platform we build, to automate their own work: catching anomalies, routing exceptions, escalating stuck containers and adjusting invoices to each customer. Forge remembers every customer's rules and learns from every workflow run, so it gets smarter every day.

Autonomous Supply Chains is our Applied AI team: small, senior and reporting to the VP of Engineering. Self-driving cars are rated from level 0 to level 5. Most of the freight industry still runs at level 0: people emailing spreadsheets. Our goal is level 5 for freight, with Forge as the best agentic platform there is, handling every complexity, every calamity and every odd preference without skipping a beat.

Stack: TypeScript, Rust, Next.js, Temporal, Postgres and Snowflake, with models from Anthropic, OpenAI and Google.

The role

As a Senior Applied AI Engineer on Autonomous Supply Chains, you'll build the agents and AI-powered applications that make Flexport's operations faster and increasingly autonomous. You'll find the most painful problems in our operations, design the solution and ship it to operators moving freight across 135 countries. This isn't a role where you join a team and pick up tickets.

What you'll do

• Design and ship end-to-end AI agents that handle real logistics work, such as customs compliance, document processing, invoice validation and exception management.

• Build the evaluation, guardrails and human-in-the-loop flows that make an agent trustworthy enough to run 24/7.

• Stay on top of what's happening in the world of AI, and channel those innovations straight into the product. When Jev came out this fall, we had three use cases live within two weeks.

• Work directly with operators, domain experts and leadership to turn ambiguous problems into shipped products, and measure whether they worked.

• Move fast from idea to production, and treat every deployment as a chance to learn.

• Cross organizational boundaries to understand problems deeply and get things done without waiting for permission.

You should have

• 5+ years of software engineering experience, and you've built seriously with LLMs, whether in production, in side projects or just because you couldn't stop yourself.

• LLM fluency: agent patterns, tool use, RAG, prompt design and evaluation. You know the difference between what works in production and what looks good in a demo.

• Full-stack capability in TypeScript and Next.js. You can own a feature end to end.

• Product instinct: you can tell what's worth building, not just how to build it.

• Clear written and spoken communication in English, including design docs that people actually read.

Nice to have

• Experience with workflow orchestration, such as Temporal.

• Experience building internal tools or operator-facing applications.

How we work

• We value builders. People who think end to end, do their own discovery and ship independently. Nobody hands you a spec.

• Your users sit next to you. Operators, customs experts and account teams work in the same office. Watch them use your tool, and fix it before dessert.

• Any model, any harness. Use any frontier model from Anthropic, OpenAI or Google, in all the popular coding harnesses. Our engineers manage swarms of coding agents from their first week.

• We ship dozens of times a day, with continuous deployment and a platform team obsessed with making it safe and fast.

• Hybrid, in English. We're…