Senior Application Support Engineer (SRE)

About this role

We are seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants at Indianapolis. In this role, you’ll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.

What You’ll Do

As a Senior Application Support Engineer, you will:

• Be part of a global production operations team responsible supporting external facing web applications.

• Manage incidents, perform root cause analysis, and implement preventative solutions.

• Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.

• Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.

Key Responsibilities

• Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.

• Monitor and troubleshoot issues using observability tools like Splunk.

• Investigate and expand functionality in Splunk to enable Splunk AI solutions.

• Create dashboards and capture metrics to improve visibility and performance.

• Respond proactively to system alerts and customer complaints.

• Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents

• Apply industry best practices to support processes.

• Participate in a planned on-call rotation.

Qualifications

• 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).

• Strong ability to analyze logs and code to resolve Tier 2 issues.